Inhuman and abuse to customers

If this is how you operate and assume it's good to treat customers in this way then you surely are in a wrong business I'll be waiting for your further action

Andi know it will take you a day to be in contact with me will see on how professional are you I'm really disappointed in you a customer like me that has never missed not a single payment and you treat me this way before my payment date and agreement we had I'm kindly asking for calls record of me when I first joined rain and on what agreement did we agreed on deductions

So that's how you are going to reply instead of fixing the problem you do not see any wrong doings by your side why did you have to close my account before payment agreement please look into it and fix it right away

Now I wanna pay you blocked 😭 me is this how you treat customers my Logging cannot log anymore 😭 must we really take this to customers consumers act

But what you are doing to me it's not fair I'm a customer with x2 router different home's that I'm paying and I've never missed them and you are treating me like that 😭

Dear Rain Customer Support / Management,
I am writing to formally lodge a complaint regarding the permanent closure of my Rain account instead of resolving the issue I initially reported. This action is unacceptable and clearly demonstrates a failure to put customers first.
Rather than correcting your mistake or engaging in fair dispute resolution, Rain chose to close my account permanently without providing a reasonable explanation or giving me the opportunity to resolve the matter. This decision has directly affected my ability to make payments and access services I am legally entitled to.
I would like to remind Rain that this conduct is in violation of the Consumer Protection Act (Act 68 of 2008), including but not limited to:
Section 8 – which protects consumers against unfair, unreasonable, or unjust conduct
Section 54 – which guarantees consumers the right to fair value, good quality service, and timely performance
Section 55 – which ensures the right to safe, good quality services that function as reasonably expected
Closing my account without resolving the issue and without proper notice is unfair, unreasonable, and ******** under the Consumer Protection Act. As a service provider, Rain has a legal obligation to act in good faith and to resolve customer complaints rather than penalize the customer.
I hereby formally demand the following:
Immediate reactivation of my account to normal status
Restoration of my ability to make payments and use Rain services
A written explanation for the account closure and confirmation that this matter has been fully resolved
Should this issue not be resolved promptly, I will have no choice but to escalate the matter to the relevant regulatory authorities and pursue further action under the Consumer Protection Act.
I trust that Rain will take this complaint seriously and resolve it without further delay.
Yours sincerely,