*****ing my money

Im honestly getting tired of going back and forth with this company. I pay my money in full every month and dont get service. Its always something ****** from the Tower. For the month of January from the 11th January to date i only have Wifi for 2 or 3 days and the rest of the week it is off. I increased my speed so my account is now more but what is the use if i cannot use the service. If i knew this was going to happen i would not have paid my account this month and i would have migrated to Fibre. This is really too much now.