******ing money from clients by intentially leaving out critical information on their website.

Give that lady a raise. She helped me. I believe her name is Tracey Mthembu (that's what the email thing says).

I got assistance after my internet stopped out of nowhere.

I had changed my date for the debit order to go off on the 1st of May instead of the 25th of April. To my surprise today, "20 April 20th" I got hit with the prompt of the site telling me to pay now & my internet got paused. I missed an important zoom meeting because of this. The site clearly labeled that my next payment was due on the 1st of May.

So you can imagine my unpleasant surprise. The lady then explained to me how their payment system works. I was frustrated and confused. She had the patience to explain to me why this happened and I hate to be one of those customers who give customer service people a hard time. From how she explained it, I get it now. I should not have to call in to know this information however.

I'm still frustrated at the fact that WHEN YOU CHANGE YOUR DATE, YOU WOULD NEED TO MAKE ANOTHER PAYMENT BEFORE YOUR DESIRED DATE. This is purely something they DO NOT MAKE CLEAR. Only after then will you have successfully switched the dates which the debit order will go off on.

I think this information should be put on the site in RED before confirming the change of dates. I CAN'T HELP BUT REALISE THAT THIS INFORMATION IS LEFT OUT ON PURPOSE TO GET THAT EXTRA MONEY OFF YOU. I FEEL ******. I'M ANGRY AND FRUSTRATED AT RAIN FOR THIS ****MY MOVE. I did not have the money for this. I did not plan for it. I also cannot do much about it. A classic example of companies ******ing money from their lower earning customers. Personally I won't let this slide. I AM OWERD AN EXTRA MONTH OF INTERNET BECAUSE I'M ESSENTIALLY PAYING TWICE WITHIN THE SAME MONTH.

Luckily the lady helped by making an arrangement where I have to pay half my bill today 20 April and finish the rest on the 1st of May together with my Monthly fee. My connection has now been restored. I missed an important call at 4 pm because of this. Rain, I'm frustrated at l this. Otherwise, that lady is a Rockstar.

Please respond with an email I can write to, I'm determined to get the money I was ******ed but Rain intentionally left this information out. In this economy you can't be *****ing from people who are barely making it. Otherwise i might have to take my money elsewhere, can't be supporting greedy ********s.