LM
Leelchand M
1 reviews | Active since Sept 2023
07 Sept 2023, 05:15
Infuriatingly poor service
Shockingly bad service or should I say non service. Every complaint via their ticket system was never attended to, no follow up by their agents whatsoever. I am cancelling very soon. Signal is so weak, cannot stream on TV or do work online. Stay away from this company. There are more established companies out there.
Helpful (0)
Replies (8)0
Replies (8)
Rain's replyOfficial
07 Sept 2023, 08:23Hi Leelchand
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply07 Sept 2023, 08:23
Official
Hi Leelchand
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
LM
Leelchand M's updateReviewer Update
07 Sept 2023, 08:34I am waiting service. Please be prompt with your resolution. I do hope that ASAP means today.
LM
Leelchand M's update07 Sept 2023, 08:34
Reviewer Update
I am waiting service. Please be prompt with your resolution. I do hope that ASAP means today.
LM
Leelchand M's updateReviewer Update
07 Sept 2023, 22:12Although you have tried to reset and optimise the SIM/router, the signal remains extremely poor. Please try another approach.
LM
Leelchand M's update07 Sept 2023, 22:12
Reviewer Update
Although you have tried to reset and optimise the SIM/router, the signal remains extremely poor. Please try another approach.
LM
Leelchand M's updateReviewer Update
08 Sept 2023, 13:48Hi, I am unable to see your private replies. Please respond to *** or post public replies.
LM
Leelchand M's update08 Sept 2023, 13:48
Reviewer Update
Hi, I am unable to see your private replies. Please respond to *** or post public replies.
LM
Leelchand M's updateReviewer Update
08 Sept 2023, 14:01Replies can be seen now, please ignore my last comment on 8th September 2023 at 13.48.
LM
Leelchand M's update08 Sept 2023, 14:01
Reviewer Update
Replies can be seen now, please ignore my last comment on 8th September 2023 at 13.48.
LM
Leelchand M's updateReviewer Update
08 Sept 2023, 14:08Hi, I am waiting for your relevant department to contact me for a device swap out. It would seem that I have been forgotten. Escalate & follow up the escalation & then follow up again to get people to do what they are being paid for. How much more longer must I wait? If I am given a timeline, I would be grateful for that. In the meantime, based upon turnaround times, I am unable to recommend Rain to anyone.
LM
Leelchand M's update08 Sept 2023, 14:08
Reviewer Update
Hi, I am waiting for your relevant department to contact me for a device swap out. It would seem that I have been forgotten. Escalate & follow up the escalation & then follow up again to get people to do what they are being paid for. How much more longer must I wait? If I am given a timeline, I would be grateful for that. In the meantime, based upon turnaround times, I am unable to recommend Rain to anyone.
LM
Leelchand M's updateReviewer Update
08 Sept 2023, 14:19So, according to your reply, the relevant department won't be contacting me & the new router is in the process of being sent with no timeline. I have to wait and use other peoples' data to do my work.
LM
Leelchand M's update08 Sept 2023, 14:19
Reviewer Update
So, according to your reply, the relevant department won't be contacting me & the new router is in the process of being sent with no timeline. I have to wait and use other peoples' data to do my work.
LM
Leelchand M's updateReviewer Update
08 Sept 2023, 14:48Will I get a refund for the last few weeks of non-service and the additional week for delivery?
LM
Leelchand M's update08 Sept 2023, 14:48
Reviewer Update
Will I get a refund for the last few weeks of non-service and the additional week for delivery?