Inept Service

Rain continues to show how inept the billing department is. I call and spoke to an agent to cancel my sim in Feb. The advised that I would still have to pay my subscription at the end of Feb. I also then cancelled my sim under my profile 2nd March. YET 6 April a debit order was taken. I called on the 7th to have my monies refunded was told it takes about 24 hours, yet today 12th it shows they are still escalating - when will I get my refund is all I want to hear please.