SM
Swapo M
1 reviews | Active since Apr 2022
21 Apr 2022, 11:06
Incredibly poor service
I placed an order for a sim card for wifi which should have been delivered within 5 working days. I have been waiting now for over 3 weeks and still received nothing. When I phone to follow up I was told they will get back to me and still waiting. When they wanted the payment on that day I was phoned three times to confirm payment is made and after that nothing since. Pathetic.
Helpful (0)
Replies (6)0
Replies (6)
Rain's replyOfficial
21 Apr 2022, 11:15Hi Swapo
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
Rain's reply21 Apr 2022, 11:15
Official
Hi Swapo
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
SM
Swapo M's updateReviewer Update
21 Apr 2022, 16:08On top off everything I phoned again today and requested to speak to a manager. The line got cut but the lady phoned back and said the manager will get back to me. Again no reply, no call back no nothing. Think I should request a refund and move to another service provider because this is shocking.
SM
Swapo M's update21 Apr 2022, 16:08
Reviewer Update
On top off everything I phoned again today and requested to speak to a manager. The line got cut but the lady phoned back and said the manager will get back to me. Again no reply, no call back no nothing. Think I should request a refund and move to another service provider because this is shocking.
SM
Swapo M's updateReviewer Update
25 Apr 2022, 18:08Thank you for the help but now I received my simcard after waiting almost a month and it doesn’t work. I spoke to two people adjusted the apn on the router and a phone and still doesn’t work. Where do I get a refund as I am not going to carry on with this network any longer.
SM
Swapo M's update25 Apr 2022, 18:08
Reviewer Update
Thank you for the help but now I received my simcard after waiting almost a month and it doesn’t work. I spoke to two people adjusted the apn on the router and a phone and still doesn’t work. Where do I get a refund as I am not going to carry on with this network any longer.
SM
Swapo M's updateReviewer Update
26 Apr 2022, 10:34I did the same routine with someone yesterday that would have phoned me back early this morning already and nothing. Like I said before I am going to another network and I want a refund.
SM
Swapo M's update26 Apr 2022, 10:34
Reviewer Update
I did the same routine with someone yesterday that would have phoned me back early this morning already and nothing. Like I said before I am going to another network and I want a refund.
SM
Swapo M's updateReviewer Update
26 Apr 2022, 11:45Who should I contact for a refund because even you are not reading my messages. Like I said in the previous message I already gave that to someone yesterday and had this discussion. They couldn’t get it right and still did not give me a call back so like I said. I want a refund!
SM
Swapo M's update26 Apr 2022, 11:45
Reviewer Update
Who should I contact for a refund because even you are not reading my messages. Like I said in the previous message I already gave that to someone yesterday and had this discussion. They couldn’t get it right and still did not give me a call back so like I said. I want a refund!
SM
Swapo M's updateReviewer Update
10 May 2022, 16:32Good day,
Could you please give me a refund. This sim doesn’t work and now almost two weeks after your last reply about replacing the sim I still did not receive anything. Not even a call to make arrangements or anything. This is seriously the worst service I have ever received from any company.
I request that a senior manager contact me and arrange a refund.
Could you please give me a refund. This sim doesn’t work and now almost two weeks after your last reply about replacing the sim I still did not receive anything. Not even a call to make arrangements or anything. This is seriously the worst service I have ever received from any company.
I request that a senior manager contact me and arrange a refund.
SM
Swapo M's update10 May 2022, 16:32
Reviewer Update
Good day,
Could you please give me a refund. This sim doesn’t work and now almost two weeks after your last reply about replacing the sim I still did not receive anything. Not even a call to make arrangements or anything. This is seriously the worst service I have ever received from any company.
I request that a senior manager contact me and arrange a refund.
Could you please give me a refund. This sim doesn’t work and now almost two weeks after your last reply about replacing the sim I still did not receive anything. Not even a call to make arrangements or anything. This is seriously the worst service I have ever received from any company.
I request that a senior manager contact me and arrange a refund.