Incorrectly Double Billed / Internet down 3 days

I'm not asking for a refund / I'm asking you to switch my internet on because Ive been told I haven't paid for February, Then was told it was a glitch now it's , I did a reversal on my payment. All in the space of 1hr by 3 different people 🤔

I have sent the documents again as requested.
I have also called and confirmed with my Bank , that the payment in fact did go through and we went through each payment to see if a reversal was made and there is no reversal request or money returned to my account. Kindly do what you have to do but kind y switch the internet on today , Monday is unreasonable time to wait for the amount of excuses I've received

How long will it take for them to get back to me?

But that has been the issue this whole time , Rain don't follow up or communicate. Will I be without internet till Monday? Who do I call to get answers ? I do not want to call your support again to be told a 4 reason as to why im down

So FNB have confirmed that 1. I have paid for January and February 2. I don't have the ability to reverse this payment as the process would require I log a dispute 3. You have my bank statements and confirm there is no money returned. FNB wanted to resolve this on a call with you but your support can only escalate and not transfer me to the correct department. How can I resolve this quickly cause this is getting ridiculous

Hahaha , ok

Well well well... Look at that , one for call from the right person and my issue is resolved. Wonder how that happened.