JM
Jeannie M
1 reviews | Active since May 2022
27 Feb 2023, 11:00
INCORRECTLY BILLED
In December 2022 i called in wanting to cancel the contract and was told that I need to pay for the month Dec and Jan2023 before they can action the closure of account and on the 26.01.2023 I called in again to confirm if the account is settled and can finally close off the account, confirmation was received with the reference number ***.
Debit Order went off on the 25Feb2023,i called in again and I'm being told that I was billed for Jan 2023 How was I billed if I stopped using the service last year and everything was confirmed I have asked them to retrieve the call to verify but the consultant is telling me that they cant retrieve the call then why are we being told that calls are being recorded????
Can I please have the debit order reversed ASAP
Helpful (0)
Replies (9)0
Replies (9)
Rain's replyOfficial
27 Feb 2023, 11:11Hi Jeannie.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
Rain's reply27 Feb 2023, 11:11
Official
Hi Jeannie.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
JM
Jeannie M's updateReviewer Update
27 Feb 2023, 11:44I stopped using the services in Dec 2022.WHY WAS BILLED FOR JANUARY???????REF ***
a call made on the 26,was just me confirming because I had already cancelled
PLEASE GET ME THE RECORDING AND EMAIL IT TO ME
a call made on the 26,was just me confirming because I had already cancelled
PLEASE GET ME THE RECORDING AND EMAIL IT TO ME
JM
Jeannie M's update27 Feb 2023, 11:44
Reviewer Update
I stopped using the services in Dec 2022.WHY WAS BILLED FOR JANUARY???????REF ***
a call made on the 26,was just me confirming because I had already cancelled
PLEASE GET ME THE RECORDING AND EMAIL IT TO ME
a call made on the 26,was just me confirming because I had already cancelled
PLEASE GET ME THE RECORDING AND EMAIL IT TO ME
JM
Jeannie M's updateReviewer Update
27 Feb 2023, 11:51Get me all the recording from Nov 2022 to date using this Line ***
AND GET ME THE A DETAILED REPORT FOR MY INACTIVE " JANUARY USAGE "
AND GET ME THE A DETAILED REPORT FOR MY INACTIVE " JANUARY USAGE "
JM
Jeannie M's update27 Feb 2023, 11:51
Reviewer Update
Get me all the recording from Nov 2022 to date using this Line ***
AND GET ME THE A DETAILED REPORT FOR MY INACTIVE " JANUARY USAGE "
AND GET ME THE A DETAILED REPORT FOR MY INACTIVE " JANUARY USAGE "
JM
Jeannie M's updateReviewer Update
27 Feb 2023, 13:08Email me the recording of this ticket no***
JM
Jeannie M's update27 Feb 2023, 13:08
Reviewer Update
Email me the recording of this ticket no***
JM
Jeannie M's updateReviewer Update
27 Feb 2023, 13:09GET ME ALL THE NUMBERS THAT USED YOUR SERVICES FOR THE MONTH OF JAN2023
JM
Jeannie M's update27 Feb 2023, 13:09
Reviewer Update
GET ME ALL THE NUMBERS THAT USED YOUR SERVICES FOR THE MONTH OF JAN2023
JM
Jeannie M's updateReviewer Update
27 Feb 2023, 16:10LIES!!! EMAIL ME THE RECORDING
***
why is it difficult for you guys to send me a recording and a report of showing listing of phone numbers
***
why is it difficult for you guys to send me a recording and a report of showing listing of phone numbers
JM
Jeannie M's update27 Feb 2023, 16:10
Reviewer Update
LIES!!! EMAIL ME THE RECORDING
***
why is it difficult for you guys to send me a recording and a report of showing listing of phone numbers
***
why is it difficult for you guys to send me a recording and a report of showing listing of phone numbers
JM
Jeannie M's updateReviewer Update
27 Feb 2023, 16:23Can we just stop this back and forth AND SEND ME THE RECORDING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
JM
Jeannie M's update27 Feb 2023, 16:23
Reviewer Update
Can we just stop this back and forth AND SEND ME THE RECORDING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
JM
Jeannie M's updateReviewer Update
28 Feb 2023, 15:47Please note that I have called in Nov Dec and Jan to confirm if all was paid, just because I don't have a ref no for Nov doesn't mean the call didn't happen but if you can send me a copy of the recording you will be able to hear that everything was finalized.
GIVE ME THE RECORDING, LIST OF NUMBERS REGISTERED ON THE ROUTER FOR THE MONTH OF JAN2023 AND TRACK THIS NO *** ON YOUR RECORDS YOU WILL SEE THAT I HAVE CALLED IN SINCE NOV
GIVE ME THE RECORDING, LIST OF NUMBERS REGISTERED ON THE ROUTER FOR THE MONTH OF JAN2023 AND TRACK THIS NO *** ON YOUR RECORDS YOU WILL SEE THAT I HAVE CALLED IN SINCE NOV
JM
Jeannie M's update28 Feb 2023, 15:47
Reviewer Update
Please note that I have called in Nov Dec and Jan to confirm if all was paid, just because I don't have a ref no for Nov doesn't mean the call didn't happen but if you can send me a copy of the recording you will be able to hear that everything was finalized.
GIVE ME THE RECORDING, LIST OF NUMBERS REGISTERED ON THE ROUTER FOR THE MONTH OF JAN2023 AND TRACK THIS NO *** ON YOUR RECORDS YOU WILL SEE THAT I HAVE CALLED IN SINCE NOV
GIVE ME THE RECORDING, LIST OF NUMBERS REGISTERED ON THE ROUTER FOR THE MONTH OF JAN2023 AND TRACK THIS NO *** ON YOUR RECORDS YOU WILL SEE THAT I HAVE CALLED IN SINCE NOV
JM
Jeannie M's updateReviewer Update
28 Feb 2023, 16:41I was using a land line *** please track the line on your records but I'm sure you can give me the recording for January 2023,why is it so hard to do so????
JM
Jeannie M's update28 Feb 2023, 16:41
Reviewer Update
I was using a land line *** please track the line on your records but I'm sure you can give me the recording for January 2023,why is it so hard to do so????