ZJ
Zamangcolosi J
1 reviews | Active since Jul 2020
22 Jul 2024, 12:44
Incorrect SIM cards - Rain
I bought a Rain 101 router which comes with 2 mobile SIM cards that must come with 2G of data, 60 free minutes and 100 sms. Now Rain messed up my mobile numbers that was allocated to me. I ported my current number to one of the SIM cards numbers but that did not go well cause it was ported to a mobile number I did not sign up for. I called them this morning and they want me to call them back later to sort the problem now my number has been ported to an incorrect number and this number has no data, free minutes and 100 sms subscription that comes with it. I just wanna know who did Rain give my monthly subscription SIM cards to and why were wrong SIM cards sent to me. Can Rain take accountability for this and sort it out.
Helpful (0)
Replies (7)0
Replies (7)
Rain's replyOfficial
22 Jul 2024, 13:17Hi Zamangcolosi J
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply22 Jul 2024, 13:17
Official
Hi Zamangcolosi J
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
ZJ
Zamangcolosi J's updateReviewer Update
23 Jul 2024, 10:20Wrong sim numbers were delivered to me, and I ported my number to sim 2 now I can't receive calls. Can I have my original number of *** ported and I would like to cancel all Rain services as well the service has been bad and your agents have no truth as well not even one had a decency of returning my call and my airtime was wasted as well in the process cause I did not get help me back. The number I was given is *** of which it was not assigned to me.I still have not have been assisted.
ZJ
Zamangcolosi J's update23 Jul 2024, 10:20
Reviewer Update
Wrong sim numbers were delivered to me, and I ported my number to sim 2 now I can't receive calls. Can I have my original number of *** ported and I would like to cancel all Rain services as well the service has been bad and your agents have no truth as well not even one had a decency of returning my call and my airtime was wasted as well in the process cause I did not get help me back. The number I was given is *** of which it was not assigned to me.I still have not have been assisted.
ZJ
Zamangcolosi J's updateReviewer Update
23 Jul 2024, 10:45Try the incorrect number you ported me to which is *** otherwise there is no other number you can reach me. Please sort this mess out I want my original number back which is ***. I don't think my experience will make me go any further with Rain.
ZJ
Zamangcolosi J's update23 Jul 2024, 10:45
Reviewer Update
Try the incorrect number you ported me to which is *** otherwise there is no other number you can reach me. Please sort this mess out I want my original number back which is ***. I don't think my experience will make me go any further with Rain.
ZJ
Zamangcolosi J's updateReviewer Update
23 Jul 2024, 12:43The reason you cannot call me is because you ported my number into an incorrect number and you guys also have no idea what number it is that is why you can't get a hold of me my number is not working you please sort this mess out am still waiting for a call Rain mixed up my contact numbers while porting so they need to fix it
ZJ
Zamangcolosi J's update23 Jul 2024, 12:43
Reviewer Update
The reason you cannot call me is because you ported my number into an incorrect number and you guys also have no idea what number it is that is why you can't get a hold of me my number is not working you please sort this mess out am still waiting for a call Rain mixed up my contact numbers while porting so they need to fix it
ZJ
Zamangcolosi J's updateReviewer Update
23 Jul 2024, 13:03Call me on the 011 number at 14H30. Tell them to put you through to the Quality Assurance department please.
ZJ
Zamangcolosi J's update23 Jul 2024, 13:03
Reviewer Update
Call me on the 011 number at 14H30. Tell them to put you through to the Quality Assurance department please.
ZJ
Zamangcolosi J's updateReviewer Update
23 Jul 2024, 18:10Thank you for the assistance the agent did call and managed to fix my challenge my number is active now
ZJ
Zamangcolosi J's update23 Jul 2024, 18:10
Reviewer Update
Thank you for the assistance the agent did call and managed to fix my challenge my number is active now
Rain's replyOfficial
23 Jul 2024, 20:15Hi
It is always a pleasure to be of assistance and provide a positive experience.
Regards,
rain.
It is always a pleasure to be of assistance and provide a positive experience.
Regards,
rain.
Rain's reply23 Jul 2024, 20:15
Official
Hi
It is always a pleasure to be of assistance and provide a positive experience.
Regards,
rain.
It is always a pleasure to be of assistance and provide a positive experience.
Regards,
rain.