JH
Jasmine H
1 reviews | Active since Jul 2019
07 Nov 2022, 22:27
Incorrect services provided as per advertised👎🏼👎🏼
I’m extremely disappointed with this Rain network. I used their 4G internet for almost a good year, it was not the best but I managed to work my way around it. So today 07-11-2022 I upgraded to their 5G standard uncapped service and it worked well just until about 18:00 or 18:30 and wow did I nearly lose my job because I had no stable connect. I was running on less than 10mbps mind you I’ve got a service that should Run up to 60mbps. Should I experience this again tomorrow rest assured I’m cancelling.
Helpful (0)
Replies (5)0
Replies (5)
Rain's replyOfficial
08 Nov 2022, 08:20Hi Jasmine .
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
Rain's reply08 Nov 2022, 08:20
Official
Hi Jasmine .
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
JH
Jasmine H's updateReviewer Update
09 Nov 2022, 10:44I just spoke to a gent by the name of INNOCENT and I had no joy. I advised him that the issue I have starts @ 18:00 where I lose speed from between 50mbps-55mbps right down to 4mbps or even less. I work with this internet and cannot afford to have the same issue because my work depends on it.
Please I need this sorted before 1pm this afternoon as I will be working, I don't think I will be able to call at the time when this speed drop issue arises. otherwise I can just cancel service and find another network provider with more Towers in my area .
But what I fail to understand is that with the 4G I didn't have this much issue, it was slow but my speed rarely dropped
my address is :
4037 George Flat
Adrian street
Westbury
2093
Please I need this sorted before 1pm this afternoon as I will be working, I don't think I will be able to call at the time when this speed drop issue arises. otherwise I can just cancel service and find another network provider with more Towers in my area .
But what I fail to understand is that with the 4G I didn't have this much issue, it was slow but my speed rarely dropped
my address is :
4037 George Flat
Adrian street
Westbury
2093
JH
Jasmine H's update09 Nov 2022, 10:44
Reviewer Update
I just spoke to a gent by the name of INNOCENT and I had no joy. I advised him that the issue I have starts @ 18:00 where I lose speed from between 50mbps-55mbps right down to 4mbps or even less. I work with this internet and cannot afford to have the same issue because my work depends on it.
Please I need this sorted before 1pm this afternoon as I will be working, I don't think I will be able to call at the time when this speed drop issue arises. otherwise I can just cancel service and find another network provider with more Towers in my area .
But what I fail to understand is that with the 4G I didn't have this much issue, it was slow but my speed rarely dropped
my address is :
4037 George Flat
Adrian street
Westbury
2093
Please I need this sorted before 1pm this afternoon as I will be working, I don't think I will be able to call at the time when this speed drop issue arises. otherwise I can just cancel service and find another network provider with more Towers in my area .
But what I fail to understand is that with the 4G I didn't have this much issue, it was slow but my speed rarely dropped
my address is :
4037 George Flat
Adrian street
Westbury
2093
JH
Jasmine H's updateReviewer Update
09 Nov 2022, 12:50I will try and run those test when I'm on my lunch break.
JH
Jasmine H's update09 Nov 2022, 12:50
Reviewer Update
I will try and run those test when I'm on my lunch break.
JH
Jasmine H's updateReviewer Update
09 Nov 2022, 18:00I just followed these step and still nothing my speed dropped to 6.47mbps.
guys i cannot continue on like this
guys i cannot continue on like this
JH
Jasmine H's update09 Nov 2022, 18:00
Reviewer Update
I just followed these step and still nothing my speed dropped to 6.47mbps.
guys i cannot continue on like this
guys i cannot continue on like this
JH
Jasmine H's updateReviewer Update
09 Nov 2022, 18:08when I has spoken to INNOCENT he advised me that around this time a lot of people connects to the tower, that I understand, However its a tower not my router, I'm the only one connect to this 5G service but I'm truly not getting the service I am paying for. if I'm not able to get any response by 18:30. I'm canceling this service and il look for another service provider with more towers seeing this is a tower issue as per INNOCENT
JH
Jasmine H's update09 Nov 2022, 18:08
Reviewer Update
when I has spoken to INNOCENT he advised me that around this time a lot of people connects to the tower, that I understand, However its a tower not my router, I'm the only one connect to this 5G service but I'm truly not getting the service I am paying for. if I'm not able to get any response by 18:30. I'm canceling this service and il look for another service provider with more towers seeing this is a tower issue as per INNOCENT