DN
Dimakatso N
1 reviews | Active since May 2021
06 Sept 2021, 14:54
Incorrect information on website
No, this is unacceptable.
On Friday the 3rd August, when I called your Contact Center, your Agent confirmed that the information under "How do I cancel?" mentioned being billed only for the data I used.
Now, on Monday the 6th, you've changed it and you are telling me that I will be billed for the whole month and you changed the info as well, that is ***** guys seriously. I saw the info hence I canceled on the 3rd of August and not the 30th of July. If you don't believe me, can we please pull out the call recording I had with that Agent?
The worse part, I've had such a good relationship with you, I even went around and recommended you to others, now this. No, please rectify.
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Replies (2)DN
Dimakatso N's updateReviewer Update
09 Sept 2021, 16:50I'm still waiting for one of your Managers to call me. The Contact Center Agent said she will escalate
DN
Dimakatso N's update09 Sept 2021, 16:50
Reviewer Update
I'm still waiting for one of your Managers to call me. The Contact Center Agent said she will escalate
DN
Dimakatso N's updateReviewer Update
24 Sept 2021, 19:07 Thank you so much I got the refund. I appreciate your consideration.
DN
Dimakatso N's update24 Sept 2021, 19:07
Reviewer Update
Thank you so much I got the refund. I appreciate your consideration.