Incorrect information and dishonest agents

Good Day

I hope you can assist me; I am writing this email very upset and frustrated. I called rain on the 24th of July 2023 and spoke to 3 different call Centre agents and I told them that I want to pay them ,the account was in arrears with an amount of R2098 and I told them that I want to make a payment however before I make a payment I need them to advise when my next payment date will be after making a payment .The first two call Centre agents told me the 31 of August 2023 ,I asked the first agent that I need something in writing stating that my next payment date is the 31 August. I was asked if I used the services for the month of July and I told them no my services are suspended than they said in that case if you pay now the next payment will be on the 31 of August 2023.I ask the first agent if I can get what he is saying in writing and he said that he will call me back ,he just needs to find out from his manager if he can send me a email confirming what he told me .The first agent said he will ask his manager and call me back ,however he didn't call me back than I called back again retold my story to the second agent and the second agent said she will also call me back but she didn't call me back I was called back by a different agent .The third agent promised to call me back as well but didn't call back when I called him back and finally got a hold of him he told me that his manager told him that he can't send anything in writing but my next payment is on the 31 August 2023 .He then assisted me with the payment and immediately my services was activated.Yesterday at 4pm I receive a text message from rain stating that my services was suspended and it will only be activated once I make payment I than called them to find out what is happening ,the agent that I spoke to was Karabo and he told me that I was charged a fee from the 24th until the 31 of July ,I told him that I was told that my next payment will be on the 31 of August and I need my services to be opened because 3 agents told me that my next payment is on the 31 of August I told him that he can even listen to the recording,He then told me that he will escalate the query to his manager.He promised to call me back .He called me back and told me that the last agent was at fault I asked him what the solution was however the call got cut off and I didn't get a call back from him and when I tried to call back the line did not go through. When I got at home, I had no internet connection at all and even this morning I woke up with no internet. I dont understand why I must pay for a mistake that they agents made, I called them and trusted them because I believed that they are trained stuff that know they product.

Please note that I paid rain R2098 for for services that I didn't use for the whole 4 months because in that 4 months they would switch off my internet for 2 days and other days for 3 to 4 days and switch it on for 2 days than off again for 1day than on again .They switched it on and off but yet I was expected to pay the full amount even though in a week it would be on for 4 days than off for 3 days however they still charged me the full amount and I paid them anyways.Please assist I really need your help.