1 reviews | Active since Nov 2016
Incorrect Double Debit
I was billed on the 25th of August and again on the 1st Of September 2021. I logged a billing query on the 25th regarding the amount I was debited. I was called by a giy who explained to me why the amount has not changed after I migrated down to the R250 package. He explained that I am billed in arrears and will only be debited the less amount in September for my August usage. I was happy with the explanation. To my surprise I was also debited on the 1st of September. This is the amount that was supposed to be debited on the 25th of September for August usage. I have been sent from pillar to post regarding this. Their system shows that the date is the 1st but I never changed it. We only discussed the amount debited. Now it's the 8th and nothing has been done. I am disputing that I changed the date. I asked a consultant, Pearl Tshabalala to listen to the call and determine when I requested the change. She hasn't given me feedback. I called again on the 8th and spoke to Thobisile Nyawo who I felt didnt understand me and told me that since it takes 7-14 days to refund, by the time I get it it will be the 25th so I might as well leave it like this. And that Rain debited me on the 1st because I owed them anyway. I am not in arrears with my account. All payments are up todate. I did not like her responses. I need my money back as this is a double debit for me. I do not have money for it.
Below are all the references for all the escalated cases:
Rain *** Mathapelo Molefe
Rain#*** Thabisile Nyawo
Rain#*** Pearl Tshabalala
Now I get a response from Thabo Letsie:
Thabo Letsie (rain CeC) Sep 9, 2021, 10:28 GMT+2 Hi Nomfundo
Thank you for contacting rain.
I sincerely apologize for the delay in reply
According to the system, your payment date got defaulted from the 25th to the 1st due to late payment as you were supposed to pay on the 25th of August for the July invoice but failed to pay, hence system auto collected on the 1st September for August invoice
Please note that you have an option to change your payment date to be the 25th & your next payment will then be expected on the 25th October for the September invoice,alternatively you can leave your payment date to be the 1st monthly & next payment will be collected on the 1st October for September invoice
Thank you
Guys I am tired and annoyed of this. This is MY time and MY money that you are wasting. All your consultants give me different reasons for this issue and I must say Thabo's is the worst. I have not changed my debit date. I did not change my debit date and I do not understand why you tell us calls are recorded when you don't wanna listed to the call from the 25/26 of August that was made to me by your consultant. You all make this sound like an easy thing, telling me to change the date to the 25th and the debit wont go through in September, just like that? what about my money? what about the financial inconvenience you are causing me by taking my money that is NOT due to you? You do not care....your consultant said there is no need for a refund now because it will take 7-14 days to refund which will reflect around the 25th so why should they bother in making the refund?
Your system should be able to show you who changed the debit date via audit trail. USE IT!!!
I WANT MY MONEY BACK AND I HAVE PASSED THE 7 DAY PERIOD AS I HAVE BEEN CHASING THIS SINCE THE 1ST. YOUR INCOMPETENCY SHOULD NOT BE MY FAULT!!!!!
Now I get a response from Thabo Letsie:
Thabo Letsie (rain CeC) Sep 9, 2021, 10:28 GMT+2 Hi Nomfundo
Thank you for contacting rain.
I sincerely apologize for the delay in reply
According to the system, your payment date got defaulted from the 25th to the 1st due to late payment as you were supposed to pay on the 25th of August for the July invoice but failed to pay, hence system auto collected on the 1st September for August invoice
Please note that you have an option to change your payment date to be the 25th & your next payment will then be expected on the 25th October for the September invoice,alternatively you can leave your payment date to be the 1st monthly & next payment will be collected on the 1st October for September invoice
Thank you
Guys I am tired and annoyed of this. This is MY time and MY money that you are wasting. All your consultants give me different reasons for this issue and I must say Thabo's is the worst. I have not changed my debit date. I did not change my debit date and I do not understand why you tell us calls are recorded when you don't wanna listed to the call from the 25/26 of August that was made to me by your consultant. You all make this sound like an easy thing, telling me to change the date to the 25th and the debit wont go through in September, just like that? what about my money? what about the financial inconvenience you are causing me by taking my money that is NOT due to you? You do not care....your consultant said there is no need for a refund now because it will take 7-14 days to refund which will reflect around the 25th so why should they bother in making the refund?
Your system should be able to show you who changed the debit date via audit trail. USE IT!!!
I WANT MY MONEY BACK AND I HAVE PASSED THE 7 DAY PERIOD AS I HAVE BEEN CHASING THIS SINCE THE 1ST. YOUR INCOMPETENCY SHOULD NOT BE MY FAULT!!!!!