Incorrect Debiting date from Rain and poor Support!!

Rain has poor customer service. When joining with them, I was advised that the Debit order dates are the 1st of every month and can not be changed. After a few months, I noticed that was not the case and they were debiting me on the 4th and 5th of the month. Fortunately, I had funds still in the account for the first 3 months. I did not have the funds this month which resulted in a service bank charge fee of $165 due to this late debiting.

I want my Bank Fee of $165 put into my Bank account and the access of rain for this month due to your terms and conditions that have been broken.

I would also like the following Support member: Themba Nhlapo (rain CeC) addressed due to the lack of effort or intrust in resolving the query. Such emails:

Themba Nhlapo (rain CeC)

06 Oct 2020, 12:20 SAST

Good day

Please be advised that We do a card run on the 01st of each month and we only have one day of bill run.

Please ensure that you have funds in the account in order for the debit to go through.

I now must make sure I have funds available because their company can not debit me on the agreed date of the 1st. We are living in tough situations and can not expect to have funds 3 - 4 days after the date they should debit me on.