INCORRECT CHARGES

I HAVE REQUESTED THAT YOU CANCEL ONE OF SIM, I HAVE WITH YOU AND MIGRATE ME TO 101 HOME ROUTER PACKAGE. I HAVE NOT USED THAT OTHER SIM CARD IN OVER 4 MONTH. I KEEP EXPERIENCING THE SAME PROBLEM EVERY MONTH. CLEARLY YOUR AGENTS ARE *********** OR THEY CHOOSE TO IGNORE MY REQUESTS. I'M GOING TO ASK YOU 1 MORE TIME TO RECTICFY THIS ISSUE ON MY ACCOUNT. I HAVE TAKEN R595.00 PACKAGE WITH RAIN, ANYTHING OUTSIDE OF THAT, SHOULD NOT BE REFLECTING ON MY ACCOUNT OR STATEMENT. I HAVE ONLY USED THE 101 ROUTER AND THATS WHAT I WILL PAY FOR. AND I HAVE ALSO MADE A REQUEST TO HAVE MY PAYMENT DATE MOVED TO THE LAST DAY OF THE MONTH. FIX THIS NONE SENSE OR FIND SOMEBODY WHO CAN. I'M EXTREMELY FRASTRATED THAT I HAVE TO CALL AND WASTE MY AIR TIME TALKING TO USELESS AGENTS THAT MAKE COMMITMENTS AND DELIVERED ABSOLUTELY SWEET NOTHING. GET YOUR TEAM IN CHECK AND RESOLVE THIS ASAP.