Incorrect Billong

Your billing systems as well as your agents leaves nothing to be desired, we have paid for your services and have sent proof of payment yet we have been disconnected for 4 days, this is simple prepaid system, how can you claim to cut us off for non payment and you are busy enjoying our hard earned money, even when your service is on , it is always buffering. Your agents are hiding over covid19 for not returning calls whereas you debit funds like well oiled machine.