INCORRECT BILLING ON CANCELLED RAIN CONTRACT - PERSONAL INFORMATION COMPROMISE - ***

Hi,I appreciate the recent call and the opportunity to discuss the matter at hand.

However, I must express that the issue is more complex than the response provided. I want to reiterate that I informed the consultant of my cancellation of the contract in early 2023. Subsequently, she requested proof of this cancellation. In response, I explained that Rain's web portal does not generate any form of notification, whether via email, SMS, or other means, confirming the cancellation. Thus, as a Rain customer, I am unable to provide tangible proof of cancellation. To illustrate this point, I mentioned that I cancelled again this morning in light of the situation, yet I received no proof of this cancellation.

Furthermore, during our discussion, I raised two additional concerns:

1. I questioned why, if there is no record of cancellation, there have been no invoices generated from April 2023 until the present. The consultant assured me that she would provide an explanation for this via email.
2. I inquired about Rain's failure to attempt to debit my account for the two months of outstanding payment at the time. The response I received was that it is my responsibility to ensure Rain receives payment, even with a debit order arrangement in place. Additionally, the consultant claimed that Rain had attempted to debit my account but was unsuccessful due to insufficient funds. However, I find this assertion inaccurate, as my bank would have notified me of any failed debit orders.

In summary, I remain dissatisfied with the explanations provided regarding the situation. I urge for a thorough investigation and a resolution that addresses the concerns raised.

Thank you for your attention to this matter.Sincerely, Thando Nkalitshana