DJ
Deidre J
1 reviews | Active since Nov 2012
01 Mar 2021, 15:54
INCORRECT BILLING NO ONE HELPS
I have had endless issues with Rain since the 11 Feb. On the 11th & 12the Feb I requested an upgrade but received an error and was disconnected for 7days. 8 days after the 12th of Feb my service was reinstated after numerous calls logged. When the system came online I got a bill for R479 for the full unlimited package. I was supposed to be charged a pro-rata amount. Today after a few calls again I am told its the correct amount. I have only been on the full unlimited package for less than a week.
I dont understand how no one I call cant understand. They can see I requested. But they cant see all calls and emails regarding me having connections issues. Guess all they worry about it money
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
01 Mar 2021, 16:49Good day, Deidre.
I trust you are well
I would like to apologize for the service you have experienced so far. Please note that an email was sent to you today 40 minutes ago please check your email for more information.
Regards
Mosa
I trust you are well
I would like to apologize for the service you have experienced so far. Please note that an email was sent to you today 40 minutes ago please check your email for more information.
Regards
Mosa
Rain's reply01 Mar 2021, 16:49
Official
Good day, Deidre.
I trust you are well
I would like to apologize for the service you have experienced so far. Please note that an email was sent to you today 40 minutes ago please check your email for more information.
Regards
Mosa
I trust you are well
I would like to apologize for the service you have experienced so far. Please note that an email was sent to you today 40 minutes ago please check your email for more information.
Regards
Mosa
DJ
Deidre J's updateReviewer Update
01 Mar 2021, 16:54I did check the email. So I am suppose to pay full price where I was on unlimited off peak from the 1st Feb to 10th Feb and then disconnected for 7 days and then on full unlimited. All that amounts to R479. What happened to pro rate for the 1-10th Feb and 11-28th Feb.
But I guess I am not going to get a response. I was told to call and when I do that you are offline.
But I guess I am not going to get a response. I was told to call and when I do that you are offline.
DJ
Deidre J's update01 Mar 2021, 16:54
Reviewer Update
I did check the email. So I am suppose to pay full price where I was on unlimited off peak from the 1st Feb to 10th Feb and then disconnected for 7 days and then on full unlimited. All that amounts to R479. What happened to pro rate for the 1-10th Feb and 11-28th Feb.
But I guess I am not going to get a response. I was told to call and when I do that you are offline.
But I guess I am not going to get a response. I was told to call and when I do that you are offline.
DJ
Deidre J's updateReviewer Update
01 Mar 2021, 16:55If someone can give me a breakdown on of the cost for this month, because there is no way I owe R479. That is what no one seems to understand
DJ
Deidre J's update01 Mar 2021, 16:55
Reviewer Update
If someone can give me a breakdown on of the cost for this month, because there is no way I owe R479. That is what no one seems to understand