Incorrect billing, impossible to cancel

Item: Rain
Rating: 1
Author: Shriya S

I have two routers with rain, at the end of May one router was successful cancelled. Since May I have been billed for both routers, after numerous attempts, no one from rain responds to my query. I am being billed for a service I was not issued.

I am now having trouble cancelling the second router, there is just no option for that.

Helpful (0)

Replies (3)

Rain's replyOfficial

14 Jul 2022, 13:50

Hi Shriya

We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this asap.

Thank you,
rain.

Rain's reply14 Jul 2022, 13:50

Official

Hi Shriya

We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this asap.

Thank you,
rain.

Shriya S's updateReviewer Update

14 Jul 2022, 13:54

Please stop copying and pasting responses and actually help

Shriya S's update14 Jul 2022, 13:54

Reviewer Update

Please stop copying and pasting responses and actually help

Shriya S's updateReviewer Update

25 Jul 2022, 09:40

Then why am I being billed R1500, please call me to rectify.

All payments were made on time but today you have deducted R1500

Shriya S's update25 Jul 2022, 09:40

Reviewer Update

Then why am I being billed R1500, please call me to rectify.

All payments were made on time but today you have deducted R1500