NN
Ntombizonke N
1 reviews | Active since Dec 2022
22 Dec 2022, 12:43
Incorrect Billing
Rain is operating on month to month basis or at least that is what they say. I have a 5G with them for some reasons I last paid in June. and July 26 I was disconnect. I wanted to reconnect in November and I found the bill is R1999.96 instead of R499. I tried talking to them to get it sorted but they are insisting I pay the R1999.96 even though they can see I was not connected from the day they disconnected me.
Helpful (0)
Replies (10)0
Replies (10)
Rain's replyOfficial
22 Dec 2022, 12:52Hi Ntombizonke.
We're really sorry your rain experience hasn't been as good as you expected.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply22 Dec 2022, 12:52
Official
Hi Ntombizonke.
We're really sorry your rain experience hasn't been as good as you expected.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's replyOfficial
22 Dec 2022, 12:52Hi Ntombizonke
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
Rain's reply22 Dec 2022, 12:52
Official
Hi Ntombizonke
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
NN
Ntombizonke N's updateReviewer Update
22 Dec 2022, 12:59You are well aware that I was disconnected From July 26, how then did I utilize the service?
NN
Ntombizonke N's update22 Dec 2022, 12:59
Reviewer Update
You are well aware that I was disconnected From July 26, how then did I utilize the service?
NN
Ntombizonke N's updateReviewer Update
22 Dec 2022, 13:23It will obviously show something for July isn't I was active because I paid on the 28 of June for July? what I am not understanding why I have used data for AUGUST when I know there was disconnection? and please make me understand here, dont we pay then get connected? why now it seems like you are saying to me I use connection and pay later?
NN
Ntombizonke N's update22 Dec 2022, 13:23
Reviewer Update
It will obviously show something for July isn't I was active because I paid on the 28 of June for July? what I am not understanding why I have used data for AUGUST when I know there was disconnection? and please make me understand here, dont we pay then get connected? why now it seems like you are saying to me I use connection and pay later?
NN
Ntombizonke N's updateReviewer Update
22 Dec 2022, 14:17But you didn't answer my questions, why do I owe for July? I paid on the 28th of June at Shoprite for July. putting the connection on and off isn't resolving the problem at hand.
NN
Ntombizonke N's update22 Dec 2022, 14:17
Reviewer Update
But you didn't answer my questions, why do I owe for July? I paid on the 28th of June at Shoprite for July. putting the connection on and off isn't resolving the problem at hand.
NN
Ntombizonke N's updateReviewer Update
22 Dec 2022, 14:58Why are you being untruthful? your billing is prior-paid.
We pay before connection, now please let's not argue on this.
We pay before connection, now please let's not argue on this.
NN
Ntombizonke N's update22 Dec 2022, 14:58
Reviewer Update
Why are you being untruthful? your billing is prior-paid.
We pay before connection, now please let's not argue on this.
We pay before connection, now please let's not argue on this.
NN
Ntombizonke N's updateReviewer Update
22 Dec 2022, 15:32So when I paid R499 in March, which was my first month with you, what was it for? and in April? Your billing are pre- paid.
NN
Ntombizonke N's update22 Dec 2022, 15:32
Reviewer Update
So when I paid R499 in March, which was my first month with you, what was it for? and in April? Your billing are pre- paid.
NN
Ntombizonke N's updateReviewer Update
22 Dec 2022, 15:34If you don't want to resolve this, I rather have you collect your router. you are not the only one providing the internet services.
NN
Ntombizonke N's update22 Dec 2022, 15:34
Reviewer Update
If you don't want to resolve this, I rather have you collect your router. you are not the only one providing the internet services.
NN
Ntombizonke N's updateReviewer Update
22 Dec 2022, 15:53Thank you for that explanation. Even so, I don't owe you for two months. I would agree if you say I owe for July because I was disconnected on the 26 of July. How can I owe for August?
NN
Ntombizonke N's update22 Dec 2022, 15:53
Reviewer Update
Thank you for that explanation. Even so, I don't owe you for two months. I would agree if you say I owe for July because I was disconnected on the 26 of July. How can I owe for August?
NN
Ntombizonke N's updateReviewer Update
22 Dec 2022, 16:01Just like your recordings showed you that I also owed for September and October? I did not use your services in August, I am happy to pay for July after your explanation but August, NO.
Just like you credited Sept and October do the same with AUGUST. if not, please let's cancel whatever we have together and come collect your router. thank you.
Just like you credited Sept and October do the same with AUGUST. if not, please let's cancel whatever we have together and come collect your router. thank you.
NN
Ntombizonke N's update22 Dec 2022, 16:01
Reviewer Update
Just like your recordings showed you that I also owed for September and October? I did not use your services in August, I am happy to pay for July after your explanation but August, NO.
Just like you credited Sept and October do the same with AUGUST. if not, please let's cancel whatever we have together and come collect your router. thank you.
Just like you credited Sept and October do the same with AUGUST. if not, please let's cancel whatever we have together and come collect your router. thank you.