IM
Itumeleng M
1 reviews | Active since Mar 2023
22 Jan 2025, 09:38
Incorrect billing
I signed up to rain with the knowledge that the this was a service that changed per monthly use and that if I didn’t pay I wouldn’t have internet access for the month. I’ve been charged for the past 3 months even though I didn’t use the service. I’ve tried numerous times to contact the call centre only to be told that my case has been escalated and the agents are based in the Philippines. This is extremely frustrating because there’s no resolution. What is going on with this company?
Helpful (0)
Replies (5)0
Replies (5)
Rain's replyOfficial
22 Jan 2025, 10:23Hi Itumeleng M,
Thank you for bringing your biliingcomplaint to our attention, we're sorry to hear this has been your experience.
We are looking into the billing issue, and we'll be in contact soon.
Regards,
rain.
Thank you for bringing your biliingcomplaint to our attention, we're sorry to hear this has been your experience.
We are looking into the billing issue, and we'll be in contact soon.
Regards,
rain.
Rain's reply22 Jan 2025, 10:23
Official
Hi Itumeleng M,
Thank you for bringing your biliingcomplaint to our attention, we're sorry to hear this has been your experience.
We are looking into the billing issue, and we'll be in contact soon.
Regards,
rain.
Thank you for bringing your biliingcomplaint to our attention, we're sorry to hear this has been your experience.
We are looking into the billing issue, and we'll be in contact soon.
Regards,
rain.
IM
Itumeleng M's updateReviewer Update
22 Jan 2025, 12:36I agree with October but I didn’t use it in November because I didn’t pay for October. I don’t have internet access to the next month if my current month is not paid up. Can you please rectify that so I can pay.
IM
Itumeleng M's update22 Jan 2025, 12:36
Reviewer Update
I agree with October but I didn’t use it in November because I didn’t pay for October. I don’t have internet access to the next month if my current month is not paid up. Can you please rectify that so I can pay.
IM
Itumeleng M's updateReviewer Update
22 Jan 2025, 14:22Thank you for the quick response. Please note that I was on the 19 hour package and the bill was R280 not R353
IM
Itumeleng M's update22 Jan 2025, 14:22
Reviewer Update
Thank you for the quick response. Please note that I was on the 19 hour package and the bill was R280 not R353
IM
Itumeleng M's updateReviewer Update
22 Jan 2025, 15:31Thank you for resolving my issue.
IM
Itumeleng M's update22 Jan 2025, 15:31
Reviewer Update
Thank you for resolving my issue.
IM
Itumeleng M's updateReviewer Update
22 Jan 2025, 17:08Thank you guys!!
IM
Itumeleng M's update22 Jan 2025, 17:08
Reviewer Update
Thank you guys!!