BN
Boitumelo N
1 reviews | Active since Dec 2022
30 Dec 2022, 11:31
Incorrect billing date and amount
Hi, I am on the rain site and what is surprising me is that the next billing date is on the 15th of January and the amount being R740.60, the last confirmation received was that the billing date would be left as the 1st of January. I called to query this a couple of days ago and the agent put me on hold for over 15 minutes and hung up, and then we called again today to query the payments and dates on the site but the agent called Siviwe and put me on hold for some time and he hung up the call. the agents are very unprofessional and again I am emphasizing on the point that it makes the company look *****. why is the amount of R740.60 on the account and the billing date incorrect?
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Replies (2)
Rain's replyOfficial
30 Dec 2022, 11:48 Hi Boitumelo
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
Rain's reply30 Dec 2022, 11:48
Official
Hi Boitumelo
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
BN
Boitumelo N's updateReviewer Update
18 Jan 2023, 11:21Hi, as per your response my debit date is set for the 1st but here we go again with the same problem where I am receiving an sms stating on the 16th that my payment of R529 was unsuccessful. Again with this issue of debit dates.I sent an email on the 2nd of January with reference *** and I nver got a respnse. Come on Rain,this is really exhausting. To say that I am annoyed or angry is an understatement. Im logging onto the site again and its showing that I have an unpaid amount of R529 that was attempted on the 15th. Checking on the account and seeing that there is absolutely no debit order that went off . I do not for the life of me understand why we are still having an issue with the debit date . Will you be the one to pay for the charges of an unpaid debit order on my husbands account?I dont think so. So why is it that such a well known company is failing to rectify a fault that was made on your side and is continuing to cause me unnecessary emotional distress. I NEED THIS RESOLVED
BN
Boitumelo N's update18 Jan 2023, 11:21
Reviewer Update
Hi, as per your response my debit date is set for the 1st but here we go again with the same problem where I am receiving an sms stating on the 16th that my payment of R529 was unsuccessful. Again with this issue of debit dates.I sent an email on the 2nd of January with reference *** and I nver got a respnse. Come on Rain,this is really exhausting. To say that I am annoyed or angry is an understatement. Im logging onto the site again and its showing that I have an unpaid amount of R529 that was attempted on the 15th. Checking on the account and seeing that there is absolutely no debit order that went off . I do not for the life of me understand why we are still having an issue with the debit date . Will you be the one to pay for the charges of an unpaid debit order on my husbands account?I dont think so. So why is it that such a well known company is failing to rectify a fault that was made on your side and is continuing to cause me unnecessary emotional distress. I NEED THIS RESOLVED