Hellopeter
Share Your Experience
MB
Mmapulana B

1 reviews | Active since Apr 2019

26 Dec 2025, 07:34

Incorrect billing charged - poor network

Rain Is the worst internet provider ever. These people are daylight ******* ****mers. I upgraded my package to Rain One and they did not cancel the previous subscription. Since April 2025 I have been paying 2 subscriptions for one service. I only had 1 Home SIM card and 2 SIM cards but they were charging me for both services being debited on 2 different dates they refused to refund me for the other months I was paying before I called and cancelled the old subscription. Now I have been paying for one service however they keep saying I owe them. I paid my monthly premium of R625 but they switched my service off with no warning. How can I pay for something then not even get the full 30days service. This is daylight *******. And their internet isn't that great with their 5G network that gets stuck all the time

0
Replies (3)
Rain
Rain's reply26 Dec 2025, 15:28
Official
Hi Mmapulana,

 Thank you for bringing your query to our attention,

 We will be in touch to further assist.

 Regards,
 rain.
MB
Mmapulana B's update30 Dec 2025, 19:53
Reviewer Update
Rain still hasn't cancelled the service that I requested for. It says 8 owe them R3600 for what only God knows because this isn't a contract. I paid my R625 last week and this week my service was turned off. What type of service and company is this that Rob's people like this. Then they want me to pay again another R625 I don't know what for. I've been waiting for the billing department to contact me for a week now and my internet is still off. While they switch it off they expect you to pay for the service when they turned your internet off what type of daylight ******* is this
MB
Mmapulana B's update30 Dec 2025, 19:55
Reviewer Update
What amazes me is that you switch the service off then expect a person to pay for a full month on the invoice whilst the services are off. How far is that. Why don't you implement vouchers instead so that we know what we paying for while using the service I wasted my money since June this saying paying double services for rain and you still haven't refunded me