1 reviews | Active since Jul 2019
Incorrect billing
Hello, I need urgent assistance please.
I have purchased a prepaid Rain sim card years ago. It was month-to-month data (you pay, they load data and if you don't, you don't get data) simple as that.
No contract/agreements were signed as advised (it was a prepaid sim card). There was no need for cancellations as per their consultants, since it was a prepaid sim card. You just don't' pay and you don't data.
I have received calls from another company that my account has been handed over by Rain for outstanding payments. I called Rain numerals times to provide me with proof of contract that I'm owing but no one can assist me because as there is no contract on the system.
I'm tired of telling this guys that I only had a PREPAID SIM CARD not a contract with them. I urgently need this judgement off my name.
Rain Reference Number - ***
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
I have contacted the Support Desk today and no one is investigating this issue. No new updates on the ticket. I have asked to be provided with proof of contract signed that indeed I have entered into this contract, but no one can because there's none, I purchase a PREPARED simcard. This judgement is ruining my credit. Please get this resolved ASAP.
I have contacted the Support Desk today and no one is investigating this issue. No new updates on the ticket. I have asked to be provided with proof of contract signed that indeed I have entered into this contract, but no one can because there's none, I purchase a PREPARED simcard. This judgement is ruining my credit. Please get this resolved ASAP.