Incorrect Billing and Service Suspension

I am extremely disappointed with the ongoing issues regarding my account and service. Despite my debit order date being the 25th of each month, my WiFi was switched off on 22 January without justification. When I called in, the agent assured me the matter would be escalated. Instead, my debit order date was changed to the 1st of the month without my consent, and I was informed that an instalment of R625 was due on 1 February.

On attempting to make payment on the 1st, I logged into the portal only to find that the overdue amount reflected as R1250, due on 1 March. This is both confusing and unacceptable. Furthermore, in December, I was charged two invoices—one on the 29th and another on the 31st—which clearly indicates billing errors.

I urgently request the following:

Immediate investigation into the incorrect billing and unauthorized changes to my debit order date.

Correction of my account balance to reflect the accurate amount owed.

Written confirmation of the correct debit order date going forward.

Assurance that my service will not be suspended again due to administrative errors.

If this matter is not resolved promptly, I will have no choice but to request cancellation of the service and escalate further to the relevant consumer protection authorities.