Incorrect billing and no proper answers

In August I called Rain to UPGRADE from my 4g Sim to rain one 5g after having network issues. I was informed that an immediate payment of R595 needs to be made and I would also be billed just over R100.... this was the case and all seemed well.

This was until I saw my debit order 1st Oct R1130, HOW?? I immediately enquired and was informed that this was for the 4g Sim and rain one. Please note once again, when I called in August this was for an UPGRADE to rain one not an add on. I even received an email to advise me of a price increase and that my fee will only be increased 1 Nov I called this afternoon and although the agent tried to understand what I was explaining to her, she just didn't seem to understand and gave me explanations that are null in void and definitely not resolving my matter. She advised the matter will be escalated to her superior and an investigated b will be done. I insisted on a refund and that my call be listened to.... it's important to note and that it is understood it was an upgrade!

This evening I receive a sms stating the sim was canceled and last payment to be made as per request end Nov.

This is unacceptable!! I have asked on my call with the agent for a refund to be processed for the incorrect (additional deduction) of the 4g Sim. I expect it to be canceled and NO Additional charges at the end of the month. Only the RainOne deduction. And I do expect proper and thorough feedback from a superior. I will have no other choice but to seek other services, should this matter not be resolved accordingly. The 5g upgrade was definitely a good choice, but this matter has left a bad taste and I am truly disappointed