Incorrect Billing and False Premium increase

Thank you for your response. I am happy that your "team, and they stated that your payment should remain the same and if any increase does apply, please drop us a message and we will be in touch and assist further".
Please be advised that R345.00 was supposed to be credited on the July Statement but that did not happen. On 05/08/2024 that's when I went to your store to notify them that it did not take place.
If this amount of R115.16 is was credited. Why R400.11 is what was taken from my account.
In conclusion let me know what is going to be installment at the end of the month.

Good Day

I just got a call from from Allen/Allan from Rain. Thank you very much for confirming that all has been sorted. Will just wait for the September Invoice to see if there are no increases on my statement as already committed/promissed in yesterdays email

I just hope that your call centre agents can be able to give this kind of service. When you request call back it never happens, After holding for almost 20mins and once you explain your problem they just drop the call or they just don't know what steps to take. So it just becomes a waste of your air time as the calls are charged and it becomes a waste of your time as well.

You face the same predicament even if you use their X page. This ls the best way to communicate to them even if it causes some reputational damage.

Regards
Kwanele

Rain Call Centre Agents are very RUDE one of them I have just spoken to is Akash and her supervisor Ref: #***9. I was querying their commitment below and I see they have unilaterally reneged on it and are charging me R614.92 instead of R595 as per their commitment . Now that the Debit order has bounced who is going to carry those costs? I have wasted about 35 minutes with them and they claim that they have no knowledge of this commitment. When I ask if I am going to be credited my airtime back they just drop the phone

kwanele’s reply07 Aug 2024 at 19:39Thank you for your response. I am happy that your "team, and they stated that your payment should remain the same and if any increase does apply, please drop us a message and we will be in touch and assist further".
Please be advised that R345.00 was supposed to be credited on the July Statement but that did not happen. On 05/08/2024 that's when I went to your store to notify them that it did not take place.
If this amount of R115.16 is was credited. Why R400.11 is what was taken from my account.
In conclusion let me know what is going to be installment at the end of the month.

To back up my claim this is what you had said as you had realised that I was mislead by one of your Agents:

kwanele4 reviews | Active since Jul 2024 07 Aug 2024 at 15:02Incorrect Billing and False Premium increaseOn 1 October 2024 they say they are increasing my premium by R30 to R825. They say this is because I am on 60mbps. Yes I am on 60mbps but for R595 not R795. Because this I was already on 60mbps for R595.

They still have not kept their commitment of returning my R345 which was taken under false pretencies. They also have not credited my account with R125 for the time I did not have Data as promised to.

Below seems to be the commitment you have forgotten:
kwanele5 reviews | Active since Jul 2024 07 Aug 2024 at 15:02Incorrect Billing and False Premium increaseOn 1 October 2024 they say they are increasing my premium by R30 to R825. They say this is because I am on 60mbps. Yes I am on 60mbps but for R595 not R795. Because this I was already on 60mbps for R595.

They still have not kept their commitment of returning my R345 which was taken under false pretencies. They also have not credited my account with R125 for the time I did not have Data as promised to.
Rain’s reply07 Aug 2024 at 17:17Hi Kwanele K,

Thank you for bringing your complaint to our attention. We're sorry your rain experience hasn't been as good as expected. We will be in touch to further assist.

Regards,
rain.Rain’s reply07 Aug 2024 at 17:33Hey Kwanele K,

Please be advised that two credits were app**** to your rain account, the first was the amount of R115.16 on 09/07/2024 and the second amount was R345.00 on 05/08/2024. As for the payment increase, we have escalated the matter to follow up concerning the increase and as soon as we receive feedback, we will be in touch.

Regards,
rain.Rain’s reply07 Aug 2024 at 17:51Hey Kwanele K,

Please be advised, that we followed up with our team, and they stated that your payment should remain the same and if any increase does apply, please drop us a message and we will be in touch and assist further.

Regards,
rain.

Good Day

I have just established through your call Centre that my subscription is R625 instead of R595 where it was supposed to be. When you first made the "MISTAKE" RI was reimbursed but this has not been completely corrected in your BILLING system.

Rain’s reply01 Oct 2024 at 20:34Hey Kwanele K,

Please be advised, we have credited your account and your outstanding balance is R595, you can make payment via our website, https://www.rain.co.za/login/home or via the my rain application by signing in with your email address and password and following the payment prompts, we are still following up with the original query and as soon as we receive feedback, we will be in touch.

Regards,
rain.

This is not TRUE, your TECHNICIAN from CLOWDY saw that I did not have an internet for a week. So this is not TRUE:

Rain’s reply05 Jan 2025 at 17:37Hey Kwanele K,

Please be advised, that we do see that you had active service and connection on the previously generated invoice, this is why the full amount of R595.00 was deducted, you were liable for the payment.

Regards,
rain.

That is why I LODGED a complaint because even your Technician could see that I was not having any service.

kwanele’s reply
05 Jan 2025 at 06:04
Its over a month and there is still no response to the CASE THAT I LODGED. ALL YOU DID WAS TO DEDUCT A FULL MONTHLY SUBSCRIPTION FROM MY ACCOUNT. I AM TIRED OF THE SAME OLD STANDARD RESPONSE BELOW. IF YOU WANT US TO TERMINATE OUR RELATIONSHIP PLEASE LET ME KNOW SO THAT I CAN MOVE TO OTHER SERVICE PROVIDERS.

THANK YOU

Rain’s reply
24 Dec 2024 at 14:29
Hey Kwanele K,

We do apologise for the delay.

Regards,
rain

You have adjusted it by how much? The reason I'm asking that is that this it was said even the first time only to find out. When I discovered that the adjustment did not take place.

When I questioned that I was told that there was a communication breakdown between your social media department and billing department. So I want a guarantee and proof that the communication has taken place between the 2 departments as I am tired of this matter.

Good Morning

Thank you very much that this issue have finally be resolved. I will wait for your statement and deducted amount.

Regards

Your Accounts Department has Deducted R595. Who's going to pay Debit Reversal Costs?

TODAY IS THE END OF THE MONTH AND WE ARE START A NEW ONE TOMORROW. AS I HAD INFORMED YOU THAT YOUR SYSTEM DOES NOT ALLOW ME TO USE MY 10min 38sec on Cell Number: *** and 4mins 32sec on Cell Number: ***.
What is going to happen with them as they are part of the Contracts for which you deduct full amounts? Your Call Centre Number is the waste of airtime as you hold forever.

And as it has happened before someone there BY YOUR END couldn't understand why I had to use a phone from a different network, forgetting that calls to your Call Centre are not free. And you refused to reimburse me for my minutes.