***** -incorrect billing and debit.

Worst decision was to take the new Rain 101, on the 26th of Nov 2024 I started using it. Instead of being billed for the prorata and new subscription in Dec 2024 I was charged for the old subscription too. I queried this on the from the 26th of Nov 2024. I asked why am I billed twice, and they said they will credit the account since it was not used and i shouldn't be billed. All the consultant from Rain can not solve my account, all of they say they will call me back and never do. I asked they escalate to the manager so maybe they can understand but was never assisted. I requested for a cancelation in mid December and guess what, an invoice was billed on the 25th of Dec 2024 for Jan 2025, now why would you raise an invoice while I have canceled my subscription. Now today they debit R1800 off my account. For what exactly? Why not credit the invoice for Dec for the old subscription because I was moved to the new Rain 101, then again credit invoice billed on the 25th Dec because I have canceled and sent back your devices. Today is the 26th of Jan and since the 26th of November I have not been assisted by Rain. I want to open a case for *****. This is my second review but no assistance.