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shanilrewards S

1 reviews | Active since Dec 2016

01 Jan 2024, 09:06

Incorrect billing amount

Please change my billing amount back to R559pm. Why are you charging me R634pm. I am on a 30meg line. I get 2gig on both phone SIM cards.

0
Replies (5)
Rain
Rain's reply02 Jan 2024, 08:50
Official
Hi Shanil B. 

We're really sorry your rain experience hasn't been as good as you expected. 

We're going to get on this asap. 

Thank you. 

rain. 

sS
shanilrewards S's update03 Jan 2024, 20:56
Reviewer Update
But this is the second month I am requesting this.
sS
shanilrewards S's update01 Feb 2024, 06:05
Reviewer Update
I am now going to log a complaint with the ombudsman. I tried to resolve this with rain. It is now the third month my bill is R635 instead of R559. Please get a manager to call me NOW.
sS
shanilrewards S's update01 Feb 2024, 14:13
Reviewer Update
Ok I see it is adjusted now. Kindly refer to the chat on this platform. On the 02/01/2024 you stayed you passed a credit. What were is my credit for payment on the 01/01/2024.
sS
shanilrewards S's update01 Mar 2024, 05:55
Reviewer Update
Why is my bill again R634. Listen I held off on reporting this to the ombudsman and now I will proceed with this.