INCONSISTENT _ POOR SERVICE DELIVERY
What is the point of paying for a service that is constantly giving issues? The rain 5G internet has been down for hours already - this issue is at least encountered 3-5 times a month. The ticket system for concerns and complaints are a mess because no one actually gets back to you - you call in??? Pffft, let me not even get started, its a long wait - agents are full of attitude AS IF THEY PAYING ME TO USE THEIR SERVICEs and I just never get a resolution. WOW. I'm more disappoint in myself for taking up my time to post this review because its 3-4 minutes that I'll never get back in my life!!
Helpful (0)
Replies (8)0
Replies (8)
Rain's replyOfficial
20 Apr 2022, 18:03Hi Tevin
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain
Rain's reply20 Apr 2022, 18:03
Official
Hi Tevin
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain
's updateReviewer Update
20 Apr 2022, 18:07The issue is apparently the tower that I'm connected to - Have technicians been assigned to fix the tower that's down (Cape Town, Plumstead, Thornbury Tower)?? I honestly dislike complaining, but this is a huge inconvenience for me and my partner as we work from home.
's update20 Apr 2022, 18:07
Reviewer Update
The issue is apparently the tower that I'm connected to - Have technicians been assigned to fix the tower that's down (Cape Town, Plumstead, Thornbury Tower)?? I honestly dislike complaining, but this is a huge inconvenience for me and my partner as we work from home.
's updateReviewer Update
20 Apr 2022, 22:40Okay, please do let me know when I can expect an ETA on this. Its not fair!
's update20 Apr 2022, 22:40
Reviewer Update
Okay, please do let me know when I can expect an ETA on this. Its not fair!
's updateReviewer Update
21 Apr 2022, 11:54Now you're replying to others and just ignoring me as well.
I get the picture - this obviously wont be resolved.
I get the picture - this obviously wont be resolved.
's update21 Apr 2022, 11:54
Reviewer Update
Now you're replying to others and just ignoring me as well.
I get the picture - this obviously wont be resolved.
I get the picture - this obviously wont be resolved.
Rain's replyOfficial
21 Apr 2022, 12:56hi
Apologies for the late reply. They are investigating the site. Once it has been restored I will let you know
Apologies for the late reply. They are investigating the site. Once it has been restored I will let you know
Rain's reply21 Apr 2022, 12:56
Official
hi
Apologies for the late reply. They are investigating the site. Once it has been restored I will let you know
Apologies for the late reply. They are investigating the site. Once it has been restored I will let you know
's updateReviewer Update
21 Apr 2022, 13:04Thats some progress - thanks for getting back to me!
's update21 Apr 2022, 13:04
Reviewer Update
Thats some progress - thanks for getting back to me!
's updateReviewer Update
21 Apr 2022, 14:09It's been restored - thank you so much!
's update21 Apr 2022, 14:09
Reviewer Update
It's been restored - thank you so much!
Rain's replyOfficial
21 Apr 2022, 14:13Hey Tevin, it was awesome assisting you today.
We are so happy everything is back on track.
Let us know if you need anything.
Thanks, rain
We are so happy everything is back on track.
Let us know if you need anything.
Thanks, rain
Rain's reply21 Apr 2022, 14:13
Official
Hey Tevin, it was awesome assisting you today.
We are so happy everything is back on track.
Let us know if you need anything.
Thanks, rain
We are so happy everything is back on track.
Let us know if you need anything.
Thanks, rain