Inconsistent customer service experience

Rain has some of the most rude and mean consultants i have ever come accross. They are inconsistent in how they help one resolve same internet connection issues. I would get someone who is willing to walk me through the process of trying to reconnect my services, step by step even tell me they will latch my router to another tower as my one has an issue. Then there is others who would tell you they can't do anything about ut because it connects automatically. Also when i have lost connect and just call in, my router sometimes reconnects without anyone doing anything. This morning i came accross one who was telling me i must movee my router to the other side of the house because that's where my connecting tower is, very mean she was when i asked if it's a different tower. Rain needs to train its consultant on customer service and provide same training on how to resolve issues for all.