JC
Jerome C

1 reviews | Active since Dec 2022

01 Dec 2022, 11:52

Inconsiderate, *********** Management

Rain is the most unreliable Wi-Fi Service you can get, my internet connection is now 3 days off, call Support Team, I really don't know why they called ST, they don't have any clue or communication whatsoever on their technical team when towers is down. Two 5G Towers in my area are down for 3 days, they don't have any alternative to accommodate their customer which is 3 days without internet connection. No communication from Rain, stating that there is maintenance under way on towers, the customer must make calls to them, which is very unprofessional, it is 3 days now and they still don't know when Technicians will be done with the maintenance, apparently, they are waiting for apart from Namibia. Believe me, they will never communicate with you, or rein burst you for this 3+ days when your connection is down. I'm with Rain for years, and I think this will be the last month I'm with Rain, because every month is the same thing. Rain's service getting pathetic, Rain come fetch your 5G modem, I'm done with you guys... You will see my numerous tickets and complains on your network support ..... Inconsiderate bunch of Management.

0
Replies (10)
Rain
Rain's reply01 Dec 2022, 11:57
Official

Hi Jerome 
 
We're really sorry your rain experience hasn't been as good as you expected.
  
We're going to get on this asap.
  
Thank you,
rain
JC
Jerome C's update01 Dec 2022, 14:01
Reviewer Update
Like you said, you going to get on to this asap, can you tell me when this issue with the 2 5G tower be resolved, because I can't be without Wi-Fi for the 4day, I run a business from home and this is very, very unprofessional.... Reference Number: ***
JC
Jerome C's update01 Dec 2022, 14:16
Reviewer Update
Thank you
JC
Jerome C's update01 Dec 2022, 15:25
Reviewer Update
As usual the customer must ask again for latest updates on the towers.
JC
Jerome C's update02 Dec 2022, 08:08
Reviewer Update
Good Day, hope you well, can you guys please give update or feedback on my wifi connection which is down now for the 4th day.
JC
Jerome C's update02 Dec 2022, 09:47
Reviewer Update
Good morning, again I'm going to write a message and again you *********** guys do not reply or give any feedback on my request, this is very frustrating.
JC
Jerome C's update02 Dec 2022, 12:05
Reviewer Update
Good day, what is the update on this HUGE issue, and PLEASE don't tell me your technicians are working on it, I need to know that they are finish and we up and running, otherwise I reverse my debit order and request cancel as immediate effect, yo things can't just go on like this and we must just be happy whatever Rain is doing, this is Bull**** man.
JC
Jerome C's update02 Dec 2022, 12:37
Reviewer Update
I see you get you choose your words very carefully , just want the customer wants to hear, but let me tell you something , there is no power outages in the surrounding area, I stay in that surrounding area, please get your fact straight and I am busy with the Ombudsman, Rain you can never take people's money for ****, people pay a lot of money to get **** service and *****.
JC
Jerome C's update02 Dec 2022, 14:20
Reviewer Update
Can someone tell me if this is true what rain is doing to their customers or is this a **** that is busy to happen, because this can't be customer service, for 5 days without internet connection, and no updates or progress on "towers" that is down, I really can't believe this is happening....can I speak for the other customers, PLEASE stop immediately with Rain, you going to thank me later, Pathetic ,selfish, inconsiderate Mother****ers....I am soooo angry right now,
JC
Jerome C's update02 Dec 2022, 22:31
Reviewer Update
And what is the Update?