KH
Kurt H
1 reviews | Active since Nov 2023
02 Nov 2023, 12:18
Incompitant rain call centre
For 2 months in a row i have been having billing issues with them, They simply dont call you back after logging a ticket. They have been trying to double deduct for an account which is paid up with all kinds of excuses. Imagine me having to pay double because i changed my email address. what a bunch of ******. After leaving bad comments on Facebook last month they quickly called me and promised the issue is resolved and here we go again. After i already paid them they now trying to deduct another R634 which they claim is a October invoice. Seems like i will be finding me a different provider pretty soon
Helpful (0)
Replies (6)0
Replies (6)
Rain's replyOfficial
02 Nov 2023, 12:36Hi Kurt Hendricks
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap.
Thank you. rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap.
Thank you. rain.
Rain's reply02 Nov 2023, 12:36
Official
Hi Kurt Hendricks
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap.
Thank you. rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap.
Thank you. rain.
KH
Kurt H's updateReviewer Update
02 Nov 2023, 14:28That is where you wrong, I am not a post paid client have and always was a pre paid client. When i signed up with Rain i prepaid R283.75c before my router was even delivered.
The excuse from your agent was cause i changed my email address, That is not a valid excuse for wanting to double debit me, If you look at all my invoices i have always paid for the month ahead
The excuse from your agent was cause i changed my email address, That is not a valid excuse for wanting to double debit me, If you look at all my invoices i have always paid for the month ahead
KH
Kurt H's update02 Nov 2023, 14:28
Reviewer Update
That is where you wrong, I am not a post paid client have and always was a pre paid client. When i signed up with Rain i prepaid R283.75c before my router was even delivered.
The excuse from your agent was cause i changed my email address, That is not a valid excuse for wanting to double debit me, If you look at all my invoices i have always paid for the month ahead
The excuse from your agent was cause i changed my email address, That is not a valid excuse for wanting to double debit me, If you look at all my invoices i have always paid for the month ahead
KH
Kurt H's updateReviewer Update
02 Nov 2023, 14:33WhatsApp Image 2023-11-02 at 2.30.59 PM.jpeg 60.05 KB
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KH
Kurt H's update02 Nov 2023, 14:33
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KH
Kurt H's updateReviewer Update
02 Nov 2023, 14:33WhatsApp Image 2023-11-02 at 2.30.59 PM.jpeg 60.05 KB
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WhatsApp Image 2023-11-02 at 2.30.59 PM.jpeg
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KH
Kurt H's update02 Nov 2023, 14:33
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WhatsApp Image 2023-11-02 at 2.30.59 PM.jpeg 60.05 KB
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WhatsApp Image 2023-11-02 at 2.30.59 PM.jpeg
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KH
Kurt H's updateReviewer Update
02 Nov 2023, 18:41This account has been active since Oct 2021
If your billing department bothered making contact after numerous attempts this would have been noticed. And whether im prepaid or post paid it should not make a difference as i have paid for every single month thus far, how come now all of a sudden its a pre paid post paid issue, Now i am the one sitting with suspended service due to your billing departments incompetence. WhatsApp Image 2023-11-02 at 6.34.16 PM.jpeg 51.23 KBWhatsApp Image 2023-11-02 at 6.34.50 PM.jpeg 52.68 KB
If your billing department bothered making contact after numerous attempts this would have been noticed. And whether im prepaid or post paid it should not make a difference as i have paid for every single month thus far, how come now all of a sudden its a pre paid post paid issue, Now i am the one sitting with suspended service due to your billing departments incompetence. WhatsApp Image 2023-11-02 at 6.34.16 PM.jpeg 51.23 KBWhatsApp Image 2023-11-02 at 6.34.50 PM.jpeg 52.68 KB
KH
Kurt H's update02 Nov 2023, 18:41
Reviewer Update
This account has been active since Oct 2021
If your billing department bothered making contact after numerous attempts this would have been noticed. And whether im prepaid or post paid it should not make a difference as i have paid for every single month thus far, how come now all of a sudden its a pre paid post paid issue, Now i am the one sitting with suspended service due to your billing departments incompetence. WhatsApp Image 2023-11-02 at 6.34.16 PM.jpeg 51.23 KBWhatsApp Image 2023-11-02 at 6.34.50 PM.jpeg 52.68 KB
If your billing department bothered making contact after numerous attempts this would have been noticed. And whether im prepaid or post paid it should not make a difference as i have paid for every single month thus far, how come now all of a sudden its a pre paid post paid issue, Now i am the one sitting with suspended service due to your billing departments incompetence. WhatsApp Image 2023-11-02 at 6.34.16 PM.jpeg 51.23 KBWhatsApp Image 2023-11-02 at 6.34.50 PM.jpeg 52.68 KB
KH
Kurt H's updateReviewer Update
02 Nov 2023, 18:43WhatsApp Image 2023-11-02 at 6.34.50 PM.jpeg 52.68 KB
KH
Kurt H's update02 Nov 2023, 18:43
Reviewer Update
WhatsApp Image 2023-11-02 at 6.34.50 PM.jpeg 52.68 KB