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******* of note. They debited my account for an amount that they shouldn't have. All the time when you call them you have to explain from scratch, that time they are saying they have escalated the matter. Yet all the time when you call its as if you are logging the issue all over again. They don't keep notes on their side so that I don't have to keep explaining the same thing over and over again They also lie to clients as you can get 2 different stories about the same months billing. No one wants to be held accountable because all they will say is "I wasn't the one on the phone with you". For God's sake I want to be dealing with a company and not have to hear people say it wasn't me. No proper complaints channel. Good luck with getting anything heard. Almost a month later they still refuse to return my money. Oh and this month to month mantra they have is nonsense and a big fat lie. You will be billed even if you didn't use their services as if you entered into a contract with them.