*********** staff and flawed work flow

For over a month I have been phoning, emailing and debating with online chat agents.

15th December 2019, all my sim cards were 5GB in the negative. I was forced to add 6GB data in order to make use of peak time internet.

Since then, I have been billed for the additional usage and both rain support and account staff have been unable to grasp the concept and simply reject my request for a refund.

Really wish that they would actually read what is being said rather than to just ignore me and reject the matter.

To add, me as a client is unable to contact the accounts department directly in order to resolve the matter.

This must be a clear example of "broken telephone" communication and is by far the most frustrating experience with a service provider that I have had in ages.

They are also useless at responding to mails as well as following simple instructions. I have asked on more than one occasion for a usage report to try and draw a picture for them yet never get one.

For such a large company, one would think that a R250 refund for a mistake that they have made would be easy to achieve