*********** Rain Technicians

Despite numerous calls and emails sent to customer service, I have been without internet connection since the 14th of April. I always get the same answers back; "it is being escalated", "try rebooting", "face it towards this tower", "that tower", "buy a new router" (imagine), "our technicians are working on it", "it shows that the sim is on idle on our side and waiting for you to connect", "we understand your frustration"...no you don't, because if you did, you would give me actual answers and not customer service answers, or better yet fix the issue. I've gone as far as suggesting that I get another sim card, maybe start from scratch but I was told not to. My children have been unable to attend school online for over a week and it is getting out of hand. I refuse to pay for services I am not receiving. Their recent service has been the pits!