*********** Rain Service and Staff.

Hello, I missed a payment on my rain account due to funds not being available at the time, so I went onto the app and it clearly gave me an option to change the payment date to a later date of this month, which I did change to the 15th. They switched of the internet today and I phoned in and spoke to some *********** lady consultant. So I asked her what the problem was as I did exactly what the app gave me the option to do. Her reply was that it only takes affect from next month while the app clearly states that the option was for a later date of THIS MONTH!!!! So does rain love employing illiterate and *********** staff??!! If so the management needs to be looked at if this is the best service they can come up with. Further more....my rain account can now remain off and I will find a more reliable ISP.