*********** and unprofessional

I received a SIM card that I am unable to access the internet yet it’s activated. I am then billed for a SIM card that I have not even used at all due to no access to the internet. I have had one email from them and that email was not helpful at all. Yet I have to pay for no internet access. They are *********** and unreliable service provider that takes a long time to respond to emails and calls are not answered at all. I’ve been calling countless times and no one answers. Yet I have been billed for no service provided. This company should re-evaluate their billing system because it doesn’t work. I have to pay for a service I’ve not received