*********** Accounts Department

I cancelled my 4G service / sim-card with Rain in March 2020. Now they are blatantly *****ing my money. On 04/05/2020 they debited my card for an amount of R479. Today; on 01/06/2020 they debited my card for an amount of R479 again. They don't answer their phones, don't answer emails, deactivated their on-line chat portal during Covid-19. When you phone them a voice messages tells you to send an enquiry via their website. I have all the email proofs and ticket numbers re all queries I have logged with Rain. In a time like this when money is scares - they are simply debiting my card - *****ing from me without any means for me to try and rectify it with their accounts department. If I cancel my card - they won't be able to debit my card next month - the problem with me doing this - is that it is going to cost me money in the end and if one day they do contact me and are able to rectify this - they won't be able to credit my card cause the card is cancelled. Covid -19 *******!!!!