DM
Ditshego M
1 reviews | Active since Jul 2021
26 Aug 2021, 11:09
incompetency of billing department
New month of august still the company is still waiting my money and airtime due to their incompetency,, In July you locked the lines by saying your system is slow in updating and changing d/o date, its august am still getting logged and no reason i believe as your details changed in June should now be updated by now
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Replies (2)DM
Ditshego M's updateReviewer Update
26 Aug 2021, 11:54the debit order date was changed in June and was advised by team leader that billing had issues with the system and they could not change it. made peace with it and made payment with pay now on the app, on the 1st of August still there was no debit order, so who's fault is it that by the 27th and 26th when i had communication with the dates were still not updated?
now am locked again for your incompetency you cant tell me I did not pay for July while the system and your agent are ***********, why did you not deduct by the 1st august coz i had enough funds?
if ill go through the same error each month due to you incompetency then this will be the end of my my account and you will no deduct of my account t like you do with other customers. and your can collect your router
now am locked again for your incompetency you cant tell me I did not pay for July while the system and your agent are ***********, why did you not deduct by the 1st august coz i had enough funds?
if ill go through the same error each month due to you incompetency then this will be the end of my my account and you will no deduct of my account t like you do with other customers. and your can collect your router
DM
Ditshego M's update26 Aug 2021, 11:54
Reviewer Update
the debit order date was changed in June and was advised by team leader that billing had issues with the system and they could not change it. made peace with it and made payment with pay now on the app, on the 1st of August still there was no debit order, so who's fault is it that by the 27th and 26th when i had communication with the dates were still not updated?
now am locked again for your incompetency you cant tell me I did not pay for July while the system and your agent are ***********, why did you not deduct by the 1st august coz i had enough funds?
if ill go through the same error each month due to you incompetency then this will be the end of my my account and you will no deduct of my account t like you do with other customers. and your can collect your router
now am locked again for your incompetency you cant tell me I did not pay for July while the system and your agent are ***********, why did you not deduct by the 1st august coz i had enough funds?
if ill go through the same error each month due to you incompetency then this will be the end of my my account and you will no deduct of my account t like you do with other customers. and your can collect your router
DM
Ditshego M's updateReviewer Update
26 Aug 2021, 11:57 Good day Kindly accept my apology for the inconvenience caused. Please note that the due amount is for July's services. Your debit order is the 1st and it was changed on the 4th Aug. From the 1st your debit will go off on the 1st Kind Regards
check ticket *** and *** and tell on whos fault is it?, again do explain to me the run arounds am getting monthly
check ticket *** and *** and tell on whos fault is it?, again do explain to me the run arounds am getting monthly
DM
Ditshego M's update26 Aug 2021, 11:57
Reviewer Update
Good day Kindly accept my apology for the inconvenience caused. Please note that the due amount is for July's services. Your debit order is the 1st and it was changed on the 4th Aug. From the 1st your debit will go off on the 1st Kind Regards
check ticket *** and *** and tell on whos fault is it?, again do explain to me the run arounds am getting monthly
check ticket *** and *** and tell on whos fault is it?, again do explain to me the run arounds am getting monthly