Incompetency!!

Dear Rain Support Team,

I am writing to express my deep dissatisfaction with the poor service and lack of communication I’ve received from Rain. I have repeatedly requested assistance, and while I occasionally receive calls where my issue is said to be “escalated,” nothing ever comes of it. After that, there is no further communication or feedback.

I have also reached out several times via your WhatsApp support line, only to be told to reboot my device repeatedly — which does not resolve the problem. I am using the Loop device and even cancelled my fibre connection to switch to Rain, which has been a major disappointment.

There are only two devices connected to my Wi-Fi (a TV and a phone), yet I constantly have to reboot the router. Even though the device shows it is on, it frequently displays “No Internet Connection.” This is unacceptable and extremely frustrating, especially considering the cost of the service.

I have been told that support tickets have been created, but I have not received any meaningful follow-up or resolution. The level of incompetence and poor communication from your company is beyond disappointing.

If this matter is not resolved urgently, I will be escalating the issue further by laying a formal complaint on HelloPeter and exploring other options.

I expect prompt feedback and a permanent solution to this issue.

Kind regards,

Nazliegh Stanton ***