hN
hildah N
1 reviews | Active since Jan 2023
03 Jan 2023, 14:37
Incompetency and lack of service
I had only network coverage for 2 weeks in December and they have deducted full amount. i called them almost everyday trying to get help on my 5G router with no assistance, i am very angry and very close to ending my deal with them.
Till today network coverage is still bad and they keep on blaming their Towers, how can you allow tower to not work for over 3days and why is my neighbor able to connect? they always come up with excuses instead of solutions and their consultants fails to go extra mile for a client.
I spoke to Gaurish a manager and he promised to fix this but network is still weak.
i have been with rain for almost three years with up to date payments yet i receive this unfairly service!?
I am very disappointed.
Helpful (0)
Replies (7)0
Replies (7)
Rain's replyOfficial
03 Jan 2023, 14:41Hi Hilda.
We're really sorry your rain experience hasn't been as good as you expected.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply03 Jan 2023, 14:41
Official
Hi Hilda.
We're really sorry your rain experience hasn't been as good as you expected.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
hN
hildah N's updateReviewer Update
03 Jan 2023, 17:49Send a technician or ask them to call me, how can I log in when there is no network? I’m tired of been taken up and down, I want this fixed or refund my money I’m sick and tired .
hN
hildah N's update03 Jan 2023, 17:49
Reviewer Update
Send a technician or ask them to call me, how can I log in when there is no network? I’m tired of been taken up and down, I want this fixed or refund my money I’m sick and tired .
hN
hildah N's updateReviewer Update
04 Jan 2023, 08:08mounted outdoor router, AND YES THATS MY ADDRESS ,why is it difficult to be contacted?
hN
hildah N's update04 Jan 2023, 08:08
Reviewer Update
mounted outdoor router, AND YES THATS MY ADDRESS ,why is it difficult to be contacted?
hN
hildah N's updateReviewer Update
04 Jan 2023, 10:13If this does not be resolved tomorrow the latest i will humbly request my three weeks off network refund and deactivate your network and come collect your useless router. I have never had this useless service in my lefi and please train your customer service team!
hN
hildah N's update04 Jan 2023, 10:13
Reviewer Update
If this does not be resolved tomorrow the latest i will humbly request my three weeks off network refund and deactivate your network and come collect your useless router. I have never had this useless service in my lefi and please train your customer service team!
hN
hildah N's updateReviewer Update
04 Jan 2023, 14:42I have spoken to Nyasha and she is telling me that she doesn't know what time will technician come tomorrow after i did mention that i have to be at work, i thought this issue is marked as urgent but how she mentioned is just normal.
i asked my manager to give me between 8am till 10am therefore the technician must be in the house between those times.
like i said, if the technician will be unable to be at the house that time , deactivate my account i will find another network provider.
i asked my manager to give me between 8am till 10am therefore the technician must be in the house between those times.
like i said, if the technician will be unable to be at the house that time , deactivate my account i will find another network provider.
hN
hildah N's update04 Jan 2023, 14:42
Reviewer Update
I have spoken to Nyasha and she is telling me that she doesn't know what time will technician come tomorrow after i did mention that i have to be at work, i thought this issue is marked as urgent but how she mentioned is just normal.
i asked my manager to give me between 8am till 10am therefore the technician must be in the house between those times.
like i said, if the technician will be unable to be at the house that time , deactivate my account i will find another network provider.
i asked my manager to give me between 8am till 10am therefore the technician must be in the house between those times.
like i said, if the technician will be unable to be at the house that time , deactivate my account i will find another network provider.
hN
hildah N's updateReviewer Update
05 Jan 2023, 09:33Can you please ask what time that lady technician is going to be here? she called me at 8am to check load shedding and i did tell her that it will be back around past 8, and she said she will came around 9 and her phone is taking me to voice mail
hN
hildah N's update05 Jan 2023, 09:33
Reviewer Update
Can you please ask what time that lady technician is going to be here? she called me at 8am to check load shedding and i did tell her that it will be back around past 8, and she said she will came around 9 and her phone is taking me to voice mail
hN
hildah N's updateReviewer Update
05 Jan 2023, 20:48Your technician wanted to come after 12 and I was already at work, I don’t know what to do honestly.
Can someone come to the house to fix the connection? I need this issue to be resolved it is draining.
Can someone come to the house to fix the connection? I need this issue to be resolved it is draining.
hN
hildah N's update05 Jan 2023, 20:48
Reviewer Update
Your technician wanted to come after 12 and I was already at work, I don’t know what to do honestly.
Can someone come to the house to fix the connection? I need this issue to be resolved it is draining.
Can someone come to the house to fix the connection? I need this issue to be resolved it is draining.