Incompetence in its entirety

First... I am going to the CPA because Rain are a bunch of lying ********** who ***** money from people trying to earn their keep.

Then I am getting my attorney involved for loss of income and additional expenses incurred due to false advertising and false information.

Rain said that I would have much better signal with 5G, but since I have been on 5G, I have been down more than up. Lies just to get extra cash flow.

I have had to buy endless amounts of data to work in the evenings and weekends and drive 15km to get to the office and 15km back from the office every day.

I am also going to sue for loss of income because I can't afford to pay ********** and travel and buy data to keep my clients happy,therefore I go a few days withoutbeing able to communicate withmy clients. So loss of income comes into play.

Rain is literally sabotaging my business.

The best now, is that I can not reset the router because its on the roof because my password has somehow changed with out me doing so.

Or I have been disconnected entirely... Even though I have made payment. Which is it?!?! I paid in February and again today... So what is the freaking hold up?!?!

People are already frustrated without Rain adding to it.

I have really tried to be patient by my patience is now at wits end.

When sending my complaint, I provided the ticket number but some lazy person really had to ask for my address AGAIN.

Stop stalling by asking for the address when the ticket number gives you all this information and get the job done. God knows how many times I've send the damn ticket number. Although now, there a few more...
I have asked repeatedly for Rain to downgrade me to 4G in this last month because there is no option on the my rain account and a month later, I'm still waiting.

It's not like you're cheaper than anyone else. MTN's pricing is the same as yours and offers more. So maybe everyone should look into that instead of Rain.

Why are you called Rain exactly? Is it so you can rain on everyone's parade?

WOW!!!!

Thank you so much for letting me know!!!
Again... How can you cancel one card before the other is working? The same complaint I had when you guys gave me the 5G.... Seriously guys... Could you not think of making the transition easier?

I do have the sim card.
Now the questions I have are...

How long will it take for you to reinstate the 4G sim card?

Do you have the sim card details in order to reinstate again?

So now that I have spent a month begging Rain to downgrade me to 4G and stop the 5G, they have disconnected me from 5G and not bothered to reinstate the 4G card.

I suppose this will be another month of fighting until it's done.

I honestly wish you know how much money I've lossed because of this messed up situation and lack of coordination.

Still no freaking WiFi despite me getting back to you early enough to have the damn thing reinstated.

I am beggingyou people with tears in my eyes... Please be more proactive.

Get me back on freaking WiFi

I have opened a claim with CPA and am demanding a credit through them and also claiming losses caused by Rain.

If Rain deducts a single payment from my account there will be hell to pay so it would be wise to ensure that no payments come off from my account.

I have now gone to another provider and guess what!!!! I have had WiFi for 2 days and the signal is stable and consistent? The speed is even better than yours. .... Why is it that other providers can get it right and Rain can't get it right?

Rain is ********** company *****ing from hard working people.

Bradley had said there would be a refund of R900 because from the 10th February to date of the disconnect there was no Internet.

Calls are recorded so listen to that.

Also, Rain was supposed to remove their useless router and of course it was a no show.

In any case, this is with the CPA now and I'm claiming all the data I had to buy while you guys "tried to sort this out" as well as the petrol I had to drive out when I didn't have the data.