Incompetence at Rain

I have not had internet access for the entire month of June. I pre paid rain on the last day of the May for the month of June. I have spent close to R800 on data and airtime this month and it seems like they do not care. I have spoken close to 8 consultants and none of them were of any help. I have been told many stories , " your payment did not reflect", you are in arrears since april( bare in mind I paid my premium and I had internet for the month of April and May. I have emailed them my proof of payment countless of times and I have not received assistance. I want my internet connection or my refund for the month of June ASAP!