1 reviews | Active since May 2022
Incompetence and lack of customer service it just mind blowing!
I do not like or write any negative reviews. But I am at my wits end with this company.
I am really getting to the point in this whole interaction with this company that it is getting absolutely RIDICULOUS! It has been a struggle to get my account closed for more that a year now. Router was collected MONTHS ago but I still get charged for internet!
This it feels like it is the last place to get this resolved but after this I will be getting legal assistance to help me to get this sorted. As the level of incompetence and lack of customer service it just mind blowing!
I requested for the account to be closed on the 25th of May 2021 as due to COVID I had lost my job.
RAM was scheduled to collect the router ONLY on the 11th of June which never happened as I was standing on my patio to see them stop and drove off without contacting me.
The router was ONLY collected on the 7th of December of 2021 after having to move to another province in the time frame as was completely ignored but RAIN
Several tickets were opened and closed with no contact from Rain or Customer support agents and I continue to receive emails to pay an outstanding balance that has now climbed to OVER R2000 not even having the router or using this service?
Myself as someone that actually works in Customer service cannot believe that RAIN can care less than nothing to the clients that supported their business.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
Just so frustrating that it had to come to this point but thanks
Just so frustrating that it had to come to this point but thanks