INCOMPETENCE

So YET AGAIN we are having an issue with our billing, (account on my husbands name)!! Since April we have had issues with Rain's customer service!! We are being billed for 2 modems yet we ONLY HAVE 1!!! The issue was resolved last month and we were billed correctly, so we thought yay finally the issues are solved! but this month AGAIN we are billed for 2 modems???? And now apparently no one can help rectify the account, they are telling us to just pay the amount that is being billed otherwise we will be switched off???? That is ******* and UNFAIR on us!!! WE WOULD LIKE THIS SO BE SORTED TODAY!! There have been countless ticket numbers opened now and not ONE PERSON can help?!?!?!?!?!?!?!?!