ML
Matsobane L

1 reviews | Active since Feb 2024

21 Feb 2024, 15:24

INCOMPENTENT AND POOR CUSTOMER SERVICE OR NO SERVICE AT ALL (RAIN 101)

I am two weeks with Rain 101 Service with a very POOR internet Connectivity. For three weeks now Rain Consultants and Technician show very little interest in resolving the matter. I have request cancellation as this is a big waste of my airtime and lost work hours. I WOULD NOT RECOMMEND RAIN TO ANY SELF EMPLOYED SMALL BUSINESS IN SOUTH AFRICA.

FEW OF THE MANY TICKETS STILL UNRESOLVED = ALL TICKETS NOT SOLVED RAIN HAS A TENDENCY OF CLOSING TICKETS WITHOUT RESOLVING ISSUES. Reference Number: ***8 Reference Number: ***9 Reference Number: ***7 #***7 - rain network support MSISDN #*** #***9 - Snowflake-Voice *** #***8 - Snowflake-Voice *** #***5 - rain network support MSISDN #*** #***3 - Snowflake-Voice *** #***3 - Snowflake-Voice *** #***3 - rain network support MSISDN #*** #***5 - Snowflake-Voice *** #***5 - Snowflake-Voice *** #***4 - Snowflake-Voice *** Reference Number: ***9

RAIN PROVED INCOMPETENCE FROM DAY 1 OF SERVICE AND STILL AFTER 3 WEEKS OF MIS REPRESATATION OF SERICE THEY STILL CONTINUE DISREGARD IN CUSTOMER SERVICE.

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Replies (1)
Rain
Rain's reply21 Feb 2024, 15:33
Official
Hi, 

We're really sorry your rain experience hasn't been as good as you expected. 

We're going to get on this ASAP. 

Thank you, 
rain.