RP
ROBERTA P

1 reviews | Active since Mar 2014

18 Mar 2025, 15:41

Inactive Sim card

I noted that the Sim cards were deactivated when I requested the wifi cancelation. What is the process to keep them active on prepaid? Or if not, can it be activated in order for Port to be done? Or are you able to assist with port out without the Sim card being active? Add your reply

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Replies (1)
Rain
Rain's reply18 Mar 2025, 15:58
Official
Hey Roberta,

We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.

Regards,
rain.