KK
Keaney K

1 reviews | Active since Nov 2024

22 Mar 2026, 18:08

In need of an ITC number

As a requirement to put a claim for insurance company to process the claim.Rain till to date can't provide one even though i was provided with couple of reference numbers promising that i will receive ITC number.Now my insurance can't process my claim due to incompetence of Rain staff members.What hurt me most is that,Rain sent Courier for the second time to deliver a new Sim Card without attending my Request.I wonder where is my daughter going to use that Sim card since she don't have a phone

They don't pick up my number.They don't respond to my email.They are *****s *****s *****s all i can say it a million times *****s *****s *****s.I am very bored it's been three weeks nothing from Rain.I regret why my daughter was using Rain because it's the worst service provider ever.Very *********** and useless ******* company.

Joy callled my daughter on the 20th of March 2026 and she confirmed about the Sim card and told her she'll receive an ITC number later that day and she hasn't received anything up until today.

0
Replies (4)
Rain
Rain's reply22 Mar 2026, 18:29
Official
Hi Keaney,

 Thank you for bringing your query to our attention,

 We will be in touch to further assist.

 Regards,
 rain.
KK
Keaney K's update22 Mar 2026, 20:07
Reviewer Update
***
KK
Keaney K's update23 Mar 2026, 16:47
Reviewer Update
We haven't received any ITC confirmation letter so please send it to this email address ***
KK
Keaney K's update25 Mar 2026, 17:39
Reviewer Update
Eeeeish i am frustrated Rain kept on telling me that they've given the information only to find that the Reference that they gave me it's not the one in line with my iPhone 13.it clearly showed that they don't want to assist me.you can imagine everytime i am giving the insurance the wrong information that Rain is providing to me and the last reference number that was provided was ***8 which doesn't correspond