FR
Ferdi R
1 reviews | Active since Apr 2017
23 Feb 2021, 13:50
In it for life
I have been trying to cancel Rain for the last 2-3 weeks. I log in, and click on the cancel 5G button. Then I get an immediate response that a ticket has been created. Herewith ticket numbers; ***, ***, ***, ***, ***, ***, ***. Spoke to Arnold on the 11/02/2021 and he said that there is a system error. To date I get the same response every time I try to cancel. Ticket created. According to the automatic response someone will get in touch within 24hrs - never happens. The times that they do replay it is always the same answer. Click on cancel. Yet if I do that, it creates a tciket
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
23 Feb 2021, 14:10Good afternoon Ferdi.
I trust you are well
Please accept my humble apologies for the service that you have received thus far. I see that one of our agents sent you an email 20 minutes ago. please check your emails and if you need further assistance please respond to that email that is the agent that will assist you.
Kind Regards
Mosa.
I trust you are well
Please accept my humble apologies for the service that you have received thus far. I see that one of our agents sent you an email 20 minutes ago. please check your emails and if you need further assistance please respond to that email that is the agent that will assist you.
Kind Regards
Mosa.
Rain's reply23 Feb 2021, 14:10
Official
Good afternoon Ferdi.
I trust you are well
Please accept my humble apologies for the service that you have received thus far. I see that one of our agents sent you an email 20 minutes ago. please check your emails and if you need further assistance please respond to that email that is the agent that will assist you.
Kind Regards
Mosa.
I trust you are well
Please accept my humble apologies for the service that you have received thus far. I see that one of our agents sent you an email 20 minutes ago. please check your emails and if you need further assistance please respond to that email that is the agent that will assist you.
Kind Regards
Mosa.
FR
Ferdi R's updateReviewer Update
24 Feb 2021, 12:48Ok, so Jabulile Nembula emailed me yesterday and advised that she will schedule a cancellation for month end.
Will I be getting a confirmation of cancellation?
I also rep**** on the ticket and asked where and how does Rain collect the router! No reply as yet
Will I be getting a confirmation of cancellation?
I also rep**** on the ticket and asked where and how does Rain collect the router! No reply as yet
FR
Ferdi R's update24 Feb 2021, 12:48
Reviewer Update
Ok, so Jabulile Nembula emailed me yesterday and advised that she will schedule a cancellation for month end.
Will I be getting a confirmation of cancellation?
I also rep**** on the ticket and asked where and how does Rain collect the router! No reply as yet
Will I be getting a confirmation of cancellation?
I also rep**** on the ticket and asked where and how does Rain collect the router! No reply as yet
FR
Ferdi R's updateReviewer Update
02 Mar 2021, 08:28Router was picked up by RAM - ***.
Please confirm receipt.
Apologies for posting here, but if I email Customer Support. I do not get any response
Please confirm receipt.
Apologies for posting here, but if I email Customer Support. I do not get any response
FR
Ferdi R's update02 Mar 2021, 08:28
Reviewer Update
Router was picked up by RAM - ***.
Please confirm receipt.
Apologies for posting here, but if I email Customer Support. I do not get any response
Please confirm receipt.
Apologies for posting here, but if I email Customer Support. I do not get any response